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New ITIL-4-Specialist-High-velocity-IT Mock Exam - ITIL-4-Specialist-High-velocity-IT Latest Exam Tips

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Peoplecert certification can improve companies' competition, enlarge companies' business products line and boost IT staff constant learning. Many companies may choose ITIL-4-Specialist-High-velocity-IT valid exam study guide for staff while they are urgent to need one engineer with a useful certification so that they can get orders from this Peoplecert or get the management agency right. Our ITIL-4-Specialist-High-velocity-IT valid exam study guide will be the best valid choice for them.

Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

• Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 2

• Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 3

• High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 4

• Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 5

• ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which statement about service requests is CORRECT?

• A. Service requests are only applicable for IT-related needs
• B. Service requests are always handled as incidents
• C. Service requests require approval from senior management
• D. Service requests are submitted via agreed channels

Answer: D

NEW QUESTION # 33
Which activity does a service provider carry out as part of the "explore step of the customer journey"?

• A. Setting service level expectations with potential customers
• B. Onboarding customers to existing services
• C. Reviewing past customer satisfaction surveys
• D. Analyzing potential customer patterns of business activity

Answer: D

NEW QUESTION # 34
Users are complaining that service desk agents do not listen to them and make assumptions about what their issues are.
Which action would BEST help to improve this situation?

• A. Automating service desk processes to reduce human error
• B. Increase the number of service desk agents available
• C. Implement stricter service desk performance metrics
• D. Improve the training given to the staff of the service desk function

Answer: D

NEW QUESTION # 35
An organization is receiving complaints about the performance of one of its online services. Some of the complaints are coming from its internal employees who are reporting issues with onboarding new consumers. The organization has limited resources.
Which is the FIRST step that this organization should take to address the complaints?

• A. Implement a customer satisfaction survey
• B. Analyze the patterns of business activity
• C. Prioritize internal employee complaints
• D. Develop a new onboarding strategy

Answer: B

NEW QUESTION # 36
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?

Answer:

Explanation:
Making feedback processing visible for everyone

NEW QUESTION # 37
......

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