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820-605 Pass-Sure Braindumps: Cisco Customer Success Manager & 820-605 Exam Guide

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Cisco 820-605 certification exam is a valuable credential for those who want to pursue a career in customer success management. By passing 820-605 exam, candidates can demonstrate their knowledge and skills in managing customer relationships and gain access to various career opportunities in the IT industry.

Cisco 820-605 Exam is a 90-minute exam that consists of 65-75 questions. 820-605 exam is available in English and Japanese languages. 820-605 exam format includes multiple-choice questions, drag and drop questions, and simulation-based questions. The passing score for the exam is 70%.

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Cisco Customer Success Manager Sample Questions (Q107-Q112):

NEW QUESTION # 107
Which two metrics are used by Customer Success Managers to measure customer success?
(Choose two.)

A. health score
B. help desk data
C. risk management
D. training surveys
E. telemetry

Answer: A,E

NEW QUESTION # 108
From a Customer Success perspective, why should the customer's health be monitored?

A. to give the customer valuable insight so they can automatically renew critical services on time
B. to directly enable renewals
C. to provide the opportunity to address any changes in the customer's experience around the solution
D. to identify unused licenses so they can be addressed via a service improvement plan

Answer: B

NEW QUESTION # 109
A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A. Combination of tailored surveys and IT tools-based metrics
B. Twice yearly student and staff surveys with two QUESTIONs related to IT
C. Measure the number of complaints raised by students
D. Implement staff Super Users to provide feedback

Answer: C

NEW QUESTION # 110
Your customer's business outcome is to drive employee efficiencies. Which key metrics measure this outcome?

A. customer and employee feedback
B. reduction in headcount or operational support costs
C. increase in new subscribers or increase in end users
D. number of incidents reported or number of compliance issues
E. number of activities completed or increase in direct time

Answer: A,B

Explanation:
The key metrics that measure the outcome of driving employee efficiencies are C, the reduction in headcount or operational support costs, and D, customer and employee feedback. These metrics directly reflect the efficiency gains in the workforce and the perceived impact of the solutions on the employees' productivity

NEW QUESTION # 111
Which one of the following solutions enable business outcomes in the financial industry?

A. Remote Expert
B. Multilayer Switching
C. Medianet
D. Internet of Everything
E. Plant Floor Control Network

Answer: A

NEW QUESTION # 112
......

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Zoe Turner Zoe Turner

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