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100% Pass Oracle - Reliable Test 1Z0-1161-1 Dumps Pdf

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Oracle 1Z0-1161-1 Exam Syllabus Topics:

Topic
Details

Topic 1

OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

Topic 2

OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

Topic 3

Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.

Topic 4

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

Topic 5

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q27-Q32):

NEW QUESTION # 27
What is the purpose of the Global Order Promising feature in Oracle Fusion Cloud SCM?

A. To provide real-time order commitment dates based on supply and demand constraints.
B. To focus only on local inventory availability.
C. To eliminate the need for supplier collaboration.
D. To guarantee same-day delivery for all orders.

Answer: A

Explanation:
The Global Order Promising (GOP) feature in Oracle Fusion Cloud SCM ensures accurate order fulfillment planning. Its purpose is to provide real-time order commitment dates based on supply and demand constraints.
Functionality: GOP analyzes global inventory, production capacity, and supplier lead times to calculate realistic delivery dates.
Benefit: Enhances customer satisfaction by setting reliable expectations in real-time.
Option A (No Collaboration): GOP integrates supplier data, not eliminates it.
Option C (Same-Day Guarantee): Unrealistic and not its purpose.
Option D (Local Focus): GOP considers global, not just local, constraints.
Oracle Fusion Cloud SCM documentation, such as "Order Management Guides," details GOP's real-time promising capability.

NEW QUESTION # 28
What is the primary advantage of the Replenishment Planning process in Oracle Fusion Cloud SCM?

A. To ensure optimal inventory levels by predicting demand and adjusting supply plans.
B. To eliminate the need for demand forecasting.
C. To guarantee inventory levels remain static regardless of demand fluctuations.
D. To reduce supplier payment cycles.

Answer: A

Explanation:
The Replenishment Planning process in Oracle Fusion Cloud SCM optimizes inventory management. Its primary advantage is to ensure optimal inventory levels by predicting demand and adjusting supply plans.
How It Works: Uses demand forecasts and supply data to determine when and how much to replenish, avoiding overstock or shortages.
Advantage: Balances cost efficiency with availability, improving operational performance.
Option A (Payment Cycles): Unrelated to replenishment planning.
Option C (Static Levels): Aims for dynamic adjustment, not static levels.
Option D (No Forecasting): Relies heavily on demand forecasts.
Oracle Fusion Cloud SCM documentation, such as "Replenishment Planning Guides," highlights this advantage.

NEW QUESTION # 29
What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

A. It provides a platform for customers to submit feedback and suggest new features.
B. It allows customers to explore new theme-based features and understand their innovation opportunities.
C. It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.
D. It offers a library of case studies and success stories from existing Oracle Cloud customers.

Answer: B

Explanation:
The Adoption Center within Oracle Cloud Success Navigator is designed to help customers maximize their use of Oracle Cloud solutions. Its primary purpose is to allow customers to explore new theme-based features and understand their innovation opportunities.
It provides curated content on new functionalities, often organized by themes (e.g., AI enhancements or process improvements).
It helps customers identify how these features can drive innovation within their specific business context, encouraging adoption and value realization.
Option B (Case Studies): While case studies may be available elsewhere, they aren't the Adoption Center's core focus.
Option C (Knowledge Base): FAQs and troubleshooting are typically handled by other support resources, not the Adoption Center.
Option D (Feedback Platform): Feedback submission exists in other Oracle tools like Cloud Customer Connect, not the Adoption Center.
Per Oracle's official documentation, such as "Oracle Cloud Applications Readiness" and "Get Started" guides, the Adoption Center is a strategic tool for feature exploration and adoption planning.

NEW QUESTION # 30
What is the primary function of the Supplier Portal in Oracle Fusion Cloud CX?

A. To allow suppliers to manage purchase orders and invoices in real time.
B. To automate the creation of supplier contracts.
C. To provide real-time analytics for supplier performance.
D. To eliminate the need for supplier collaboration.

Answer: A

NEW QUESTION # 31
Which metric is essential for a comprehensive evaluation of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.
B. Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.
C. Service Agent Response Time, which measures how quickly the service agent responds.
D. Resolve Time, which captures the efficiency of the resolution process.

Answer: D

Explanation:
The Customer Contact to Resolution OMBP focuses on efficiently resolving customer issues. The essential metric for a comprehensive evaluation is Resolve Time, which captures the efficiency of the entire resolution process.
Scope: Measures the duration from contact initiation to issue closure, encompassing agent response, troubleshooting, and solution delivery.
Importance: Shorter resolve times indicate higher efficiency, directly impacting customer satisfaction and agent performance.
Option A (Response Time): Only measures initial contact, not full resolution.
Option C (Internal Rate): Focuses on internal issues, not customer-facing resolutions.
Option D (Inquiry Count): Reflects volume, not efficiency or quality.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," identifies Resolve Time as a core metric for this OMBP.

NEW QUESTION # 32
......

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Zack Ward Zack Ward

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