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Zach Ross Zach Ross

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C-C4H56-2411 Ausbildungsressourcen & C-C4H56-2411 Prüfungsunterlagen

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SAP C-C4H56-2411 Prüfungsplan:

Thema
Einzelheiten

Thema 1

Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

Thema 2

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

Thema 3

Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

Thema 4

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Thema 5

Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

Thema 6

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

Thema 7

Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

Thema 8

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

>> C-C4H56-2411 Ausbildungsressourcen <<

C-C4H56-2411 Prüfungsunterlagen, C-C4H56-2411 Fragen Antworten

Möchten Sie wissen , woher unsere Konfidenz für SAP C-C4H56-2411 kommt? Lassen Sie mich erzählen. Zuerst, Pass4Test besitzt eine sehr erfahrene Gruppe, die Prüfungssoftware entwickelt. Zweitens, zahlose Kunden haben nach dem Benutzen unserer Produkte die SAP C-C4H56-2411 Prüfung bestanden. Die Zertifizierung der SAP C-C4H56-2411 wird weltweit anerkennt. Möchten Sie diese Zertifizierung besitzen? Mit Hilfe unserer SAP C-C4H56-2411 Prüfungssoftware können Sie auch unbelastet erwerben!

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 C-C4H56-2411 Prüfungsfragen mit Lösungen (Q11-Q16):

11. Frage
Which of the following actions do you need to perform to receive inbound calls in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Activate the native CTI.
B. Purchase an additional CTI license.
C. Deactivate Live Activity Center.
D. Use a CTI widget to connect the CTI solution.

Antwort: A,D

Begründung:
To receive inbound calls in SAP Service Cloud V2, administrators must activate the native CTI (Computer Telephony Integration) to enable telephony capabilities. Additionally, a CTI widget must be used to connect the CTI solution to the Agent Desktop, allowing agents to handle calls. According to SAP documentation, "Activating native CTI and configuring the CTI widget are required to enable inbound call handling." Deactivating Live Activity Center (A) is not relevant to inbound calls. Purchasing an additional CTI license (D) may depend on the provider but is not a mandatory configuration step.
Reference:
SAP Help Portal: CTI Configuration in SAP Service Cloud V2
SAP Community: Inbound Call Setup

12. Frage
Which element can you use in autoflows?

A. Service Contract
B. Service Level
C. Appointment
D. Mashup

Antwort: B

13. Frage
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Contract
B. Installed base
C. Product
D. Customer

Antwort: C,D

14. Frage
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not configured in fine-tuning.
B. A workflow rule was not scheduled to trigger the determination.
C. The determination rules have been configured, but not activated.
D. Service Level Agreements are not activated as a service.

Antwort: C,D

15. Frage
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The customer will need to provision new tenants through SAP for Me.
B. The business settings will need to be activated for the tenant.
C. The administrator must create an initial user in order to log in to the tenant for the first time.
D. Any test tenant needs to be purchased separately.

Antwort: A,C

16. Frage
......

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C-C4H56-2411 Prüfungsunterlagen: https://www.pass4test.de/C-C4H56-2411.html

BONUS!!! Laden Sie die vollständige Version der Pass4Test C-C4H56-2411 Prüfungsfragen kostenlos herunter: https://drive.google.com/open?id=1Hy8ot8nBtIdJdVVdVOcDRWXcXpPN1ydb

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Zach Ross Zach Ross

Biography

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