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ServiceNow CSA Certification is designed to validate your knowledge and skills in managing and administering the ServiceNow platform. It enables IT professionals to demonstrate their expertise in the core functionality of ServiceNow, including configuration, management, and maintenance of the platform. ServiceNow Certified System Administrator certification is recognized globally and is highly valued by IT organizations, making it a valuable asset for ServiceNow professionals.
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The benefits of becoming a ServiceNow CSA Certified professional are numerous. Firstly, certified professionals have a higher earning potential as compared to non-certified professionals. Additionally, certified professionals have a competitive edge in the job market and are more likely to be considered for job opportunities. Certified professionals are also able to provide better service to their organizations, as they have a deeper understanding of the ServiceNow platform and its capabilities.
ServiceNow Certified System Administrator Sample Questions (Q455-Q460):
NEW QUESTION # 455
Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?
- A. Users which are members of either ACME North America, or HR Department, or ACME Manager Group
- B. Member of the ACME Manager group, and HR department, regardless of geography
- C. Members of the ACME manager group, who are also members of HR Department and part of the ACME North America
- D. Employees of ACME North America, who are members of HR Department or the ACME Manager group
Answer: C
Explanation:
InServiceNow Knowledge Management,User Criteriais used to control access toknowledge bases (KBs) andarticlesbased on user attributes such ascompany, department, group, and roles.
Understanding the Given Criteria:Criteria
Value
Companies
ACME North America
Department
HR
Groups
ACME Manager
Match All
Yes
TheMatch All: Yessetting means thatonly users who meet ALL the specified criteriawill have access.
Who Gets Access?Users must be:
Amember of the ACME Manager group
Part of the HR department
An employee of ACME North America
B: Employees of ACME North America, who are members of HR Department or the ACME Manager group
#Incorrect
The"OR" conditionis incorrect becauseMatch All: Yesrequires users to meetALL conditions.
C: Users which are members of either ACME North America, or HR Department, or ACME Manager Group
#Incorrect
Again,Match All: Yesmeans usersmust meet all criteria, not just one.
D: Member of the ACME Manager group, and HR department, regardless of geography #Incorrect Company (ACME North America) is part of the criteria, so itcannot be ignored.
Why Other Options Are Incorrect?
User Criteria for Knowledge Bases
Managing Knowledge Base Access
Official ServiceNow Documentation Reference:
NEW QUESTION # 456
Which tool is used to define relationships between fields in an import set table and a target table?
- A. Transform Map
- B. Schema Map
- C. Dictionary Map
- D. Transform Schema
- E. Import Designer
- F. Field Transformer
Answer: A
Explanation:
ATransform Mapin ServiceNow is a tool used to define relationships betweenfields in an import set tableandfields in a target table. It helps map incoming data to the appropriate fields within the ServiceNow database when importing data from external sources.
Data is loadedinto anImport Set Table.
ATransform Mapis created to define how fields from the import set correspond to fields in the target table.
TheTransformation Processis executed, applying the mapping rules.
The data is stored in theTarget Tablewith any specified transformations applied.
Supportsfield mapping,scripted transformations, andcoalesce fields(for avoiding duplicate records).
Allows fordata cleansing and standardizationduring the transformation process.
Can be reused for multiple data imports.
A: Transform Schema# No such concept exists in ServiceNow.
B: Schema Map# Provides a visual representation of table relationships but does not define field mappings for imports.
C: Dictionary Map# Used for mapping between dictionary definitions, not for transforming import set data.
E: Field Transformer# Not a ServiceNow tool.
F: Import Designer# No such module in ServiceNow.
Reference:ServiceNow Docs:Import Sets Key Concepts
ServiceNow Docs: Transform Maps
ServiceNow CSA Official Study Materials
NEW QUESTION # 457
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
- A. Schema Mapping
- B. Automatic Mapping
- C. Mapping Assist
- D. Mapping Dashboard
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/rome-platform-When importing data using anImport Set, ServiceNow provides multiple mapping utilities. If thefield names in the Import Set match the field names in the Target Table, the system canautomatically mapthem without requiring manual intervention.
Automatic Mapping in ServiceNow:Definition:A feature that automatically links import set fields to target table fields when theirnames match exactly.
Key Benefit:Saves time by eliminating the need to manually map each field.
How to Use:
Navigate toSystem Import Sets > Load Dataand upload the file.
Create a newTransform Map.
Click"Auto Map Matching Fields"- ServiceNow will automatically pair fields with the same names.
Validate and run the transformation process.
Incorrect Answer Choices Explanation:A. Schema Mapping
No such import utility exists; ServiceNow does not use "Schema Mapping" for import sets.
C: Mapping Assist
This is amanual mapping toolthat helps users drag and drop field mappings. It is used when fields do not match automatically.
D: Mapping Dashboard
This term is incorrect; there is noMapping Dashboardin ServiceNow.
Official CSA Documentation Reference:Import Set Field Mapping
Transform Maps and Automatic Mapping
NEW QUESTION # 458
On a list, what does each row show?
- A. A field
- B. A record
- C. A filter
- D. A table
Answer: B
Explanation:
A list is a collection of records from a table. Each row in a list represents a record in that table1.
Reference Identifying the view used on a list or form ServiceNow: List Views for Beginners How Do I See A List Of Users And Their Roles In ServiceNow
NEW QUESTION # 459
How would you navigate to the Schema map for a table?
- A. System Definition > Tables; Select Table; Go to Related links and click Show Schema Map
- B. System Definition > Show Schema Map; Select Table
- C. System Dictionary > Show Schema Map; Select Table
- D. System Definition > Dictionary: Select Table; Go to Related links and click Show Schema Map
Answer: A
NEW QUESTION # 460
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