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ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which is a result of an organization following the local laws of a country where it operates?

A. Increased risk
B. Improved governance
C. Increased value
D. Improved compliance

Answer: D

Explanation:
DPI highlights thatcompliancerefers to meetinglegal, regulatory, and policy requirements. By following local laws, the organization ensuresimproved compliance. Governance (A) is the system of oversight but does not automatically result from law adherence. Risks (B) are reduced, not increased, by compliance. Value (D) is indirectly supported but not guaranteed. Thus, compliance is the direct outcome.
(Reference: ITIL 4 Strategist DPI, section on "Governance, risk, and compliance (GRC)")

NEW QUESTION # 33
Which BEST describes a value stream?

A. A structured approach to organizational change, so that staff members feel valued
B. The way an organization applies specific resources to tasks
C. Steps that add value to a unit of work being processed in the service value chain
D. A flexible and simple guide that supports improvement initiatives

Answer: C

Explanation:
DPI defines avalue streamas "a series of steps an organization undertakes to create and deliver products and services to consumers." It describeshow value is created and flowsthrough the service value chain. Option A directly reflects this definition. Options B, C, and D refer to resources, guidance, or change management, not the definition of value streams.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - definition and purpose")

NEW QUESTION # 34
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?

A. Identify utility and warranty requirements for the service
B. Identify practices that will be used to create and manage the service
C. Identify tools that will be used to develop and deploy the service
D. Identify and involve stakeholders in the service

Answer: D

Explanation:
According to DPI, thefirst step in value stream planning is to involve stakeholders. Stakeholders help identify requirements, expectations, and dependencies, ensuring the value stream design supportsutility (fit for purpose) and warranty (fit for use). Tools and practices (A and B) come later, once needs are clarified.
Utility and warranty requirements (C) are critical, but they must be establishedwith stakeholder input, not in isolation.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - stakeholder involvement in design")

NEW QUESTION # 35
When planning a new service, which three factors should be considered when defining the value that the service will create?

A. Cost, risks, and outcomes
B. Measures, methods, and metrics
C. Efficiency, effectiveness, and outcomes
D. Goals, success factors, and key performance indicators

Answer: A

Explanation:
The DPI guidance highlights thatvalue is defined by outcomes achieved, costs optimized, and risks reduced. When creating a new service, organizations must assess:
* Costs(resources required to deliver the service),
* Risks(potential threats to performance and adoption),
* Outcomes(the results and benefits expected).
This reflects the ITIL service value system's definition of co-creating value between provider and consumer.
(Reference: ITIL 4 Strategist DPI, section on "Value creation and value drivers")

NEW QUESTION # 36
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?

A. A service should introduce fewer costs than it removes
B. Services remove risks from service consumers without introducing new ones
C. The key benefit of services is to reduce costs and risks
D. Services can negatively affect some outcomes while supporting others

Answer: D

Explanation:
DPI explains that servicesinfluence consumer outcomes, costs, and risksin complex ways. They may enable desired outcomes while also introducing new costs and risks. Thus, services cansupport some outcomes and negatively affect others. They never remove all risks (contradicts B), cost reduction is not the sole benefit (contradicts C), and D oversimplifies the cost-value relationship.
(Reference: ITIL 4 Strategist DPI, section on "Understanding value, outcomes, costs, and risks")

NEW QUESTION # 37
......

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