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Genesys Cloud CX Workforce Management Certification Sample Questions (Q79-Q84):

NEW QUESTION # 79
When setting up a work plan, which setting allows you to configure shift activities?
Response:

A. Schedule Editor
B. Work Plan Editor
C. Activity Code Manager
D. Shift Configurator

Answer: B

NEW QUESTION # 80
Which term describes the process of adjusting a schedule based on load demands?
Response:

A. Capacity Planning
B. Forecast Scaling
C. Adherence Matching
D. Load-Based Scheduling

Answer: D

NEW QUESTION # 81
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:

A. Add a forecast modification
B. Configure service level goals
C. Validate agent certifications
D. Analyze historical call patterns

Answer: A,D

NEW QUESTION # 82
When you add a forecast modification, you need to enable it to be active.
Response:

A. True
B. False

Answer: B

NEW QUESTION # 83
In Genesys Cloud, which two actions can an administrator take within the Time-Off Requests Page to manage requests effectively?
(Choose two)
Response:

A. Adjust shift adherence for time-off requests
B. Approve or deny time-off requests
C. Synchronize requests with real-time adherence data
D. View agent availability during the requested period

Answer: B,D

NEW QUESTION # 84
......

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