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Flexible ITIL-4-Specialist-High-velocity-IT Learning Mode–Free PDF Test Lab Questions Provider for ITIL-4-Specialist-High-velocity-IT: ITIL 4 Specialist: High-velocity IT Exam

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

Topic 2

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 3

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 4

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 5

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q93-Q98):

NEW QUESTION # 93
What should be done FIRST when designing a customer journey?

A. Mapping the technical requirements for service delivery
B. Creating a feedback loop for customer input
C. Identifying potential risks to the journey
D. Defining the desired outcome and the value proposition

Answer: D

NEW QUESTION # 94
An investment bank has outsourced its customer care helpline. It is keen to introduce experience metrics into its Service Level Agreements (SLAs) with the service provider for the helpline. It has asked for a re-negotiation of the existing SLA.
Which is BEST example of an experience metric that can be included in the SLA?

Answer:

Explanation:
Customer satisfaction with the helpline

NEW QUESTION # 95
What should be included in an organization's approach to risk management?

A. Only risks related to regulatory compliance
B. An approach to ensuring that risk management is continually aligned with objectives
C. A static list of risks documented at the start of the project
D. A focus only on risks that have already occurred

Answer: B

NEW QUESTION # 96
An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.
Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?
1. Accept ambiguity and uncertainty
2. Commit to continual learning
3. Help get customers'jobs done
4. Trust and be trusted

A. 3 and 4
B. 1 and 2
C. 2 and 3
D. 1 and 4

Answer: B

NEW QUESTION # 97
A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.
Which is the BEST solution for providing user support in this case?

A. Provide a range of self-service options as the preferred method with the service desk phone support as back-up
B. Train users extensively before launching the service
C. Set up a dedicated email support channel for users
D. Increase the number of service desk agents to handle user queries

Answer: A

NEW QUESTION # 98
......

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Sam Smith Sam Smith

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