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SAP Certified Associate - Organizational Change Management Sample Questions (Q13-Q18):

NEW QUESTION # 13
What is the added value of a high-level change impact analysis? Note: There are 3 correct answers to this question.

A. It allows the change manager to derive appropriate activities, focusing the resources on key action areas.
B. It reveals key project risks that can be integrated into the project's risk management at an early stage.
C. It enables the project manager to identify opponents in highly impacted units and adjust the stakeholder analysis accordingly.
D. It delivers input for communication activities, making the implications of the project more tangible.
E. It provides an initial systematic overview of the amount and the nature of the upcoming changes.

Answer: A,B,D

NEW QUESTION # 14
Which organizational change management activity is usually performed in which SAP Activate phase? Note:
There are 2 correct answers to this question.

A. The change plan is usually developed in the Explore phase
B. The business readiness assessment is usually conducted in the Discover phase
C. The user adoption analysis is usually conducted in the Run phase
D. The change assessment is usually conducted in the Prepare phase

Answer: C,D

Explanation:
SAP Activate phases align OCM activities with project stages. Option A is correct because user adoption analysis-measuring actual usage (e.g., system logins, feedback)-occurs in the Run phase post-go-live, assessing real outcomes vs. predictions. Option C is correct as the change assessment (evaluating readiness, culture, capabilities) happens in the Prepare phase to baseline the organization before detailed planning-e.g., interviewing leaders to gauge change appetite.
Option B is incorrect-the business readiness assessment (checking go-live preparedness) is in Deploy, not Discover, which focuses on solution exploration. Option D is incorrect; the change plan starts in Prepare (initial version), not Explore, where it's refined. SAP OCM ties activities to phase-specific goals.
"Change assessment occurs in Prepare to evaluate readiness, and user adoption analysis in Run to measure post-go-live success" (SAP Activate, OCM Phase Alignment).

NEW QUESTION # 15
Which responsibilities regarding change communication activities should be clearly assigned in a communication plan? Note: There are 2 correct answers to this question.

A. Content assessment and content archiving
B. Content approval and content delivery
C. Content creation and content review
D. Content alignment and content evaluation

Answer: C

Explanation:
A communication plan in SAP OCM defines roles to ensure smooth execution of change communication.
Option B is correct because content creation (e.g., drafting newsletters by a change manager) and content review (e.g., checking accuracy by a business lead) are critical responsibilities that must be assigned to avoid delays or errors. Creation involves generating messages (e.g., "Why we're moving to the cloud"), while review ensures alignment with project goals and stakeholder needs (e.g., confirming technical terms are clear). Clear assignment prevents overlap or gaps-imagine a scenario where no one knows who's drafting the go-live announcement, causing confusion.
Option A is incorrect-content approval (final sign-off, often by leadership) is distinct from review and less operational, while delivery (e.g., sending emails) is logistical, often handled by tools or admins, not a core creative responsibility. Option C is incorrect; content assessment (evaluating effectiveness) is post-delivery analysis, and archiving is administrative, not plan-specific. Option D is incorrect-content alignment (ensuring consistency) is part of review, and evaluation overlaps with assessment, neither requiring separate assignment. SAP OCM focuses on creation and review as foundational tasks.
"The communication plan assigns responsibilities for content creation and review to ensure messages are developed and validated effectively" (SAP Activate, Communication Plan Structure).

NEW QUESTION # 16
What is the main goal of a business readiness test in an SAP cloud project?

A. Identify business managers that must be motivated to support the go-live
B. Collect ideas for change communication activities to support the go-live
C. Detect people-related issues and challenges for an upcoming go-live
D. Evaluate if the incentive systems are suitable to support the upcoming go-live

Answer: C

Explanation:
A business readiness test (or assessment) in SAP OCM, typically in the Deploy phase, evaluates preparedness for go-live. Option A is correct because its main goal is detecting people-related issues-e.g., low training uptake or resistance in a unit-that could disrupt the transition, allowing mitigation before launch. For instance, a survey showing poor process understanding triggers extra enablement.
Option B is incorrect-identifying managers needing motivation is a stakeholder analysis task (Prepare), not readiness testing's focus. Option C is incorrect; collecting communication ideas is a planning activity, not the test's purpose, which is assessment. Option D is incorrect-incentive systems are HR-related and outside OCM's readiness scope. SAP OCM uses this test to ensure a smooth go-live.
"The business readiness test aims to detect people-related issues and challenges prior to go-live, enabling timely corrective actions" (SAP Activate, Business Readiness Assessment).

NEW QUESTION # 17
What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.

A. Input of the project manager on experiences with change networks in previous projects
B. Input of the project sponsor on the importance of the project for the company
C. Input of the change manager on the change network approach and the change agent role
D. Input of the subproject managers on challenges and hurdles in their respective area of responsibility

Answer: B,C

Explanation:
A change network kick-off meeting in SAP OCM launches the change agent network. Option C is correct because the change manager outlines the approach and agent roles, setting expectations. Option D is correct as the sponsor's input underscores the project's strategic value, motivating agents. Option A is incorrect- subproject managers focus on technical areas, not the change network. Option B is also incorrect; past experiences may inform planning but aren't a typical agenda item for agents. The focus is on role clarity and project significance.
"The change network kick-off includes the change manager defining roles and the sponsor reinforcing project importance to align and motivate agents" (SAP Activate, Change Network Setup).

NEW QUESTION # 18
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