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Free PDF Quiz 2025 SAP Useful C_C4H56_2411: New SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam Duration

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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

Topic 2

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 3

Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

Topic 4

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

Topic 5

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

Topic 6

Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

Topic 7

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q69-Q74):

NEW QUESTION # 69
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. Determination rules
B. Workflow rules
C. Autoflow
D. E-mail templates

Answer: D

NEW QUESTION # 70
Which of the following options is correct in the configuration, if you want to assign an escalated case with priority urgent to a team? Note: Scroll down to view all possible answer options.

A. Option B
B. Option A
C. Option C
D. Option D

Answer: A

NEW QUESTION # 71
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

A. Add or remove statuses in the existing status schema.
B. Copy an existing status schema.
C. Create a new version of a status schema.
D. Change the existing status schema.

Answer: C,D

NEW QUESTION # 72
Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Individual customers
B. Contacts
C. Channel partners
D. Groups

Answer: A,B

NEW QUESTION # 73
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

A. The employee is not assigned to the correct business role.
B. Access rights for cases are limited to read access.
C. Access to the Case app is NOT enabled for the business user.
D. Access rights are directly assigned to the business user.

Answer: C

NEW QUESTION # 74
......

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Ron Miller Ron Miller

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