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最新版的Field-Service-Consultant認證考試解析,免費下載Field-Service-Consultant考試指南得到妳想要的Salesforce證書
Salesforce Field-Service-Consultant 認證作為全球IT領域專家 Salesforce 熱門認證之一,是許多大中IT企業選擇人才標準的必備條件。Salesforce Field-Service-Consultant 考題由全球領先的IT認證考試中心授權,幫助考生一次性順利取得通過 Field-Service-Consultant 考試;否則將全額退費,這一舉動保證考生權利不受任何的損失。考生考試前需要在全球的Prometric考試中心進行報名並預約考試時間。
Salesforce 認證的現場服務顧問是一個非常受歡迎的認證,可以幫助個人在 Salesforce 領域推進自己的職業生涯。該認證在全球范圍內得到承認,展示了候選人在 Salesforce 現場服務方面的專業知識。對於希望在這個領域展示自己的技能和知識,在競爭激烈的就業市場中脫穎而出的專業人士來說,這是一個絕佳的機會。
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Salesforce 認證的現場服務顧問考試是一個具有挑戰性的考試,需要對 Salesforce Field Service Lightning 平台有深入了解。該考試涵蓋了各種主題,包括 Field Service Lightning 設置、服務約會、工單、排程和調度。考試旨在測試候選人在這些領域的知識和技能,並評估他們提供高質量現場服務解決方案的能力。
Salesforce 認證現場服務顧問考試驗證個人在實施 Salesforce 現場服務解決方案方面的知識和專業能力。該認證適用於設計和部署組織現場服務解決方案的專業人士。考試測試個人創建和管理工作訂單、管理服務區域、優化排程和確保客戶滿意度的能力。
最新的 Field Service Lightning program Field-Service-Consultant 免費考試真題 (Q159-Q164):
問題 #159
Universal Containers wants to encourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?
- A. Log a follow-up task on the Work Order.
- B. Call the Sales Team with the Opportunity.
- C. Create a custom filed on the Work Order.
- D. Create a Quick Action to create the Opportunity.
答案:D
問題 #160
Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot the issue.
What is preventing the drip feed from triggering?
- A. The default drip feed setting is overriding the drip feed rate on a service territory.
- B. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.
- C. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
- D. The appointment status is going from Scheduled to Completed.
答案:B
問題 #161
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
- A. Create one Service Appointment and schedule it to two different Resources.
- B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
- C. Create two Service Appointments and schedule them to the same Resource.
- D. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
答案:D
解題說明:
Explanation
To perform multi-staged jobs, where the second job can only begin after completion of the first job, two service appointments can be created and linked by setting the Related Service Appointment field on the second service appointment to point to the first one, and setting the Time Dependency field to After Previous.
Creating one service appointment with the total duration of the two jobs and assigning two resources would not ensure that the second job starts after the first one. Creating two service appointments and scheduling them to the same resource or creating one service appointment and scheduling it to two different resources would not create a dependency between the jobs. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointment_dependencies.htm&type=5
問題 #162
A customer support agent handles an in - bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment. Which scheduling action should the consultant recommend to the customer support agent?
- A. Appointment booking
- B. Fill-in schedule
- C. Get candidates
- D. Emergency
答案:D
問題 #163
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
答案:A
解題說明:
Explanation
Frequency is a field on the Maintenance Plan object that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[228]. Generation Timeframe is a field on the Maintenance Plan object that defines how many work orders should be generated from maintenance plans at a time such as 1, 2, or 12[229]. Auto-generate work orders is a field on the Maintenance Plan object that enables or disables the automatic generation of work orders from maintenance plans[230]. Setting Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders would allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit by creating maintenance plans that generate one work order per month for 12 months but do not generate them automatically until the customer calls[231]. Setting Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for one month and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for 12 months and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders would not allow Universal Container
問題 #164
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