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100% Pass Quiz Salesforce - High Hit-Rate ADX261 - Valid Administer and Maintain Service Cloud Exam Experience

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Salesforce ADX261 certification exam is designed for administrators and support personnel who are responsible for administering and maintaining the Salesforce Service Cloud platform. Administer and Maintain Service Cloud certification demonstrates the candidates' expertise in managing customer service processes, implementing and configuring Service Cloud features, and ensuring the smooth and efficient operation of the Salesforce Service Cloud platform.

The ADX261 exam is a comprehensive assessment of your ability to administer and maintain Service Cloud. It tests your knowledge in various areas, including service console configuration, case management, knowledge management, entitlements, and service analytics. ADX261 Exam also evaluates your understanding of key Service Cloud concepts like service contracts, entitlement processes, and service level agreements.

Salesforce ADX261 certification exam is designed for professionals who are responsible for administering and maintaining the service cloud within an organization. ADX261 exam tests the candidate's knowledge of service cloud administration, configuration, and maintenance. It is a highly sought-after certification for professionals who work with Salesforce service cloud technology.

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ADX261 Simulation Questions, ADX261 Practice Online

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Salesforce Administer and Maintain Service Cloud Sample Questions (Q146-Q151):

NEW QUESTION # 146
An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with global data protection and privacy regulations.
Which solution should the consultant recommend to meet the requirement?

A. Search and remove all customer information, including records and in unindexed freetext fields, and refresh sandboxes to ensure no data retention.
B. Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.
C. Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable

Answer: A

NEW QUESTION # 147
Universal Containers has recently implemented a new CTI system, Knowledge base, and Einstein Chatbots to interact with customers. The VP of support and services has asked for additional system improvements to facilitate customer self-service.
What should the consultant recommend?

A. Create an Experience Cloud site for customers.
B. Provide a toll-free customer support phone number.
C. Have customers search the Knowledge base for solutions.

Answer: A

NEW QUESTION # 148
A consultant has been hired to integrate a client's phone system with Salesforce.
What should the consultant consider using for this integration?

A. Service Cloud Softphone Layout
B. Service Cloud Call Center
C. Lightning Dialer

Answer: B

Explanation:
When integrating a client's phone system with Salesforce, using the Service Cloud Call Center (also known as Salesforce Call Center) is recommended. This feature facilitates the integration of telephony systems with Salesforce, enabling agents to manage calls directly within the Service Cloud interface, enhancing efficiency and providing a unified customer service experience.

NEW QUESTION # 149
Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

A. Create a Chatter group and invite the customer to join with an external chatter user.
B. Create a Visualforce page on the customer community portal.
C. Set up communication channel layouts in the object manager to use Insert Article into Social post.
D. Set up insert Article into Social post and enable the customer community portal.

Answer: C

Explanation:
Setting up communication channel layouts in the object manager to use Insert Article into Social post is a solution that can enable article insertion into social interactions in Lightning Knowledge. Communication channel layouts allow administrators to customize how articles appear in different channels, such as email, chat, or social media. Insert Article into Social post is an action that allows agents to insert articles into social posts using Social Customer Service. Verified Reference: : https://help.salesforce.com/s/articleView?id=sf.knowledge_communication_channel_layouts.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.knowledge_insert_article_content_email.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.social_customer_service_overview.htm&type=5

NEW QUESTION # 150
Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support team. The company uses key performance indicators (KPIs) to measure the success of the implementation.
Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?

A. Total Open Cases
B. Reduced Call Volume
C. Average Handle Time

Answer: C

Explanation:
To measure the effectiveness of two-way mobile messaging, the Average Handle Time (AHT) metric is suitable. AHT assesses the efficiency of conversations and problem resolution through messaging, providing insights into how this channel impacts support team performance and customer satisfaction, helping to evaluate the success of the implementation.

NEW QUESTION # 151
......

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Ray Bell Ray Bell

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