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New CIS-ITSM Test Cram, Latest CIS-ITSM Exam Forum

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By passing the ServiceNow CIS-ITSM certification exam, candidates demonstrate their expertise in implementing and managing ITSM processes and solutions on the ServiceNow platform. Certified professionals are recognized as experts in ITSM best practices and are in high demand by organizations looking to implement and manage ITSM processes and solutions. Certified Implementation Specialist - IT Service Management certification exam is a valuable credential for IT professionals who want to advance their careers and increase their earning potential in the IT industry.

Achieving the CIS-ITSM certification demonstrates that an IT professional has the skills and knowledge required to implement ITSM processes using ServiceNow. Certified Implementation Specialist - IT Service Management certification is recognized globally and can help IT professionals advance their careers by demonstrating their expertise in IT Service Management. Furthermore, organizations that use ServiceNow can benefit from having certified professionals on their team, as it ensures that their ITSM processes are being implemented effectively and efficiently.

ServiceNow CIS-ITSM Exam consists of 60 multiple-choice questions that need to be answered in 90 minutes. CIS-ITSM exam covers various topics related to ITSM, including incident management, problem management, change management, service catalog, and service level management. Certified Implementation Specialist - IT Service Management certification demonstrates that the individual has a comprehensive understanding of the ServiceNow ITSM platform and is capable of implementing ITSM solutions in a real-world scenario. Certified Implementation Specialist - IT Service Management certification is highly valued by employers and can help professionals advance their career in the ITSM domain.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q67-Q72):

NEW QUESTION # 67
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

A. There is no Closed state. Problem records are moved to Completed
B. It is designed to follow the ITIL4 standard
C. There is a scheduled job that automatically moves Resolved problems to Closed after 7 days
D. It is good practice to monitor fixes implemented, to ensure the underlying issues are resolved, before closing a problem record

Answer: D

NEW QUESTION # 68
What is the relationship between User table and Location table?

A. One-to-many (one user can have many locations)
B. One-to-one
C. Many-to-many
D. One-to-many (one location can be assigned to many users)

Answer: D

Explanation:
A user can have only one location, but the same location can be used for many users.

NEW QUESTION # 69
Under which circumstances is it appropriate to leave a Problem record in a State of Known Error?

A. A vendor is actively investigating the Problem
B. The root cause has not been established and approved
C. A Change is pending implementation
D. The permanent fix is too costly and the documented workaround is sufficient

Answer: D

Explanation:
Explanation
Resolution and Recovery: Once the Root Cause has been identified, determine whether the established Workaround is sufficient to restore service to related Incidents and prevent the occurrence of future Incidents. If not, you may decide to implement a permanent fix to the Problem by creating a Change Request. Once the Change has been implemented or a Known Error State has been deemed acceptable, close the Problem record.
If a Change is pending implementation, the Problem state should be "Pending Change" instead of "Known Error".

NEW QUESTION # 70
Which table does the Incident table extend from?

A. ci_incident
B. case
C. base_incident
D. task

Answer: D

NEW QUESTION # 71
You can create only one change request from an incident.

A. False
B. True

Answer: B

Explanation:
Explanation
You cannot create a change from an incident that is already associated with another change.

NEW QUESTION # 72
......

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