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ITIL4-DPI熱門證照 - ITIL4-DPI權威考題

Fast2test是一個為ITIL人士參加相關認證考試提供資源的便利網站。Fast2test針對不同的考生有不同的培訓方法和不同的培訓課程。有了Fast2test提供的這些針對性的培訓，考生通過ITIL4-DPI相關考試就容易得多。很多曾經參加ITIL4-DPI專業相關認證考試的人都是通過我們的Fast2test提供的測試練習題和答案考過的，因此Fast2test在ITIL行業中得到了很高的聲譽。

我的很多IT行業的朋友為了通過ITIL ITIL4-DPI 認證考試花費了很多時間和精力，但是他們沒有選擇培訓班或者網上培訓，所以對他們而言通過考試是比較有難度的，一般他們的一次性通過的幾率很小。幸運地是Fast2test提供了最可靠的培訓工具。Fast2test提供的培訓材料包括ITIL ITIL4-DPI 認證考試的類比測試軟體和相關類比試題，練習題和答案。我們可以提供最佳最新的ITIL ITIL4-DPI 認證考試的練習題和答案來滿足你的需求。

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ITIL ITIL4-DPI 考試大綱：

主題
簡介

主題 1

• Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.

主題 2

• Continual Improvement: This section of the exam measures skills of Compliance Officers and explores the principles of continual improvement. It encourages the use of data, feedback, and structured practices to enhance services and adapt processes over time.

主題 3

• Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.

主題 4

• Communication and Collaboration: This section of the exam measures skills of IT Service Managers and focuses on improving communication and collaboration across departments and stakeholders. It highlights how better interaction supports the successful delivery of IT services.

主題 5

• Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.

主題 6

• Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.

最新的 ITIL 4 Strategist ITIL4-DPI 免費考試真題 (Q21-Q26):

問題 #21
An internet service provider has recently acquired a smaller competitor and has performed an analysis of internal and external factors affecting both companies. The competitor was acquired because of their popularity in the market due to excellent service levels. The management are about to integrate the staff and practices of the two organizations and would like to ensure that this is successful.
Which assessment method is BEST for them to adopt?

• A. SLA achievement
• B. Strengths, weaknesses, opportunities, threats (SWOT)
• C. Customer/user satisfaction
• D. Change readiness

答案：B

解題說明：
DPI highlightsSWOT analysisas a key assessment tool for mergers, acquisitions, or major integrations.
SWOT helps organizations understandinternal capabilities (strengths/weaknesses)andexternal market factors (opportunities/threats). This is critical when combining practices and cultures to ensure strengths are leveraged and weaknesses are mitigated. Customer satisfaction (B) and SLA analysis (D) are narrow operational measures. Change readiness (C) is useful but does not fully assess strategic alignment.
(Reference: ITIL 4 Strategist DPI, section on "Assessment methods - SWOT analysis in organizational change")

問題 #22
A small service provider is experiencing growth and success. Currently, all important decisions are made by a small executive group. This creates delays because some members of the group are often unavailable.
Which is the BEST approach for establishing an authority structure for decision-making within the service provider organization?

• A. Refer decisions to line managers, who will escalate cases to the executive group when appropriate
• B. Allow people to make decisions about their work, and use training and automation to mitigate the risks
• C. Ensure that technical decisions are made by the operational staff who can define the risks
• D. Keep high-risk decisions within the executive group, but define a policy for delegating other decisions

答案：D

解題說明：
DPI emphasizesgovernance by defining clear decision-making authority. High-risk or strategic decisions should remain with executives, but less critical decisions must bedelegatedthrough policies to appropriate levels of management. This prevents bottlenecks and ensures accountability while balancing governance oversight. Options A and B may reduce delays but lack structured governance, while D risks insufficient control.
(Reference: ITIL 4 Strategist DPI, section on "Delegation of decision-making and governance structures")

問題 #23
An organization uses an external service provider to develop and support a critical application. They have asked the supplier to make improvements as users have been complaining that the application is difficult to use.
What would be a suitable SMART KPI for measuring this improvement?

• A. Customer satisfaction with the application measured by using net promoter score increases by 5% each year
• B. Usability of the application evaluated by the application manager improves from "poor" to "good" over the next six months
• C. User satisfaction with the application measured in a monthly survey increases by 30% over the next six months
• D. A significant number of user interface improvements implemented over the next six months

答案：C

解題說明：
In DPI, KPIs must beSMART(Specific, Measurable, Achievable, Relevant, Time-bound). Option B is the only one that fully meets SMART criteria:
* Specific (user satisfaction with the application),
* Measurable (30% increase),
* Achievable (reasonable improvement target),
* Relevant (directly tied to usability),
* Time-bound (six months).
Options A and D lack measurable objectivity, while C is too broad and long-term.
(Reference: ITIL 4 Strategist DPI, section on "Measurement and reporting - setting SMART objectives and KPIs")

問題 #24
A service provider has established the success factor of:"improved availability of wi-fi service." Using the SMART model, which is the BEST key performance indicator to use to measure this?

• A. Increase in wi-fi service reliability by the end of quarter 2
• B. 5% increase in user satisfaction scores for the wi-fi service
• C. 5% reduction in number of complaints to the service desk by the end of the year
• D. 10% increase in resolution of wi-fi incidents within target time by the end of quarter 3

答案：D

解題說明：
SMART KPIs must beSpecific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific towi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured byclear, objective performance outcomes, not just subjective satisfaction.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")

問題 #25
Which type of plan would outline the organizational vision for a multi-year infrastructure expansion?

• A. Tactical
• B. Operational
• C. Project
• D. Strategic

答案：D

解題說明：
According to ITIL DPI, planning occurs atstrategic, tactical, and operational levels. Astrategic plandefines long-term direction, includingmulti-year infrastructure expansionthat aligns with business goals. Tactical plans break this down into departmental objectives, while operational plans manage day-to-day execution.
Project plans are temporary and specific but not long-term vision documents.
(Reference: ITIL 4 Strategist DPI, section on "Planning levels - strategic, tactical, operational")

問題 #26
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