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C-C4H56-2411퍼펙트덤프데모문제보기 & C-C4H56-2411적중율높은인증덤프

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SAP C-C4H56-2411 시험요강:

주제
소개

주제 1

• Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

주제 2

• Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

주제 3

• Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

주제 4

• Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

주제 5

• Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

주제 6

• Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

주제 7

• Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

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최신 SAP Certified Associate C-C4H56-2411 무료샘플문제 (Q70-Q75):

질문 # 70
Which model can be used for ABAP cloud-native development?

• A. The SAP S/4HANA Cloud Extensibility Model
• B. ABAP RESTful Application Programming Model
• C. The ABAP Cloud Development Model

정답：B

설명：
For ABAP cloud-native development, SAP recommends the ABAP RESTful Application Programming Model (RAP). RAP is designed for building cloud-ready, RESTful applications and extensions in the SAP BTP ABAP environment, supporting clean core principles. According to SAP documentation, "The ABAP RESTful Application Programming Model (RAP) is the standard model for cloud-native development in ABAP." The ABAP Cloud Development Model (A) is not a specific model. The SAP S/4HANA Cloud Extensibility Model (B) refers to extensibility approaches but is not specific to ABAP cloud-native development.
Reference:
SAP Help Portal: ABAP RESTful Application Programming Model
SAP Community: ABAP Cloud Development

질문 # 71
Which milestone can you use for service levels?

• A. Status
• B. Warranty validity
• C. Created-on date
• D. Initial review date

정답：D

질문 # 72
What steps are required to enable an extension field for cases that allow users to select more than one option? Note: There are 2 correct answers to this question.

• A. Create an extension field with data type String and data format Code.
• B. Create an extension field with data type Object and data format Code.
• C. Maintain the list of values and activate the Multi Value flag.
• D. Activate the Multi Value flag in the adaptation mode.

정답：A,C

설명：
To enable an extension field for cases that allows multiple selections, administrators must create an extension field with data type String and data format Code to define a field that supports a code list (dropdown with multiple values). Additionally, they need to maintain the list of values and activate the Multi Value flag to allow users to select multiple options from the code list. According to SAP documentation, "For multi-select extension fields, create a field with data type String and format Code, then maintain the code list and enable the Multi Value flag." Activating the Multi Value flag in adaptation mode (B) is not a standard step, as it's done during field configuration. Data type Object (C) is used for relationships, not multi-select fields.
Reference:
SAP Help Portal: Extension Fields in SAP Service Cloud V2
SAP Community: Multi-Select Field Configuration

질문 # 73
Which of the following rule options can be implemented to automatically assign a case?

• A. Case routing
• B. BRF+
• C. Validation
• D. Autoflow

정답：A,D

설명：
Automatic case assignment in SAP Service Cloud V2 can be achieved using Case routing rules, which allow administrators to define conditions (e.g., case type, priority) to route cases to specific employees or teams. Autoflow is another option, as it supports automation of case assignments by triggering actions based on predefined conditions. According to SAP documentation, "Case routing rules and autoflows enable automatic assignment of cases to employees or teams based on business logic." Validation (A) is used to check data integrity, not for assignment. BRF+ (D) is a business rule framework used in other SAP systems but not directly in Service Cloud V2 for case assignment.
Reference:
SAP Help Portal: Case Routing and Autoflow Configuration
SAP Community: Automation in SAP Service Cloud V2

질문 # 74
You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

• A. Select country theme
• B. Maintain organizational units
• C. Maintain exchange rate
• D. Enable country/region

정답：B,D

질문 # 75
......

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