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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q518-Q523):

NEW QUESTION # 518
A user cannot edit documents in their word processing application and sees a message stating the document is locked for editing.
What should they do first?

A. Contact IT to reset their user permissions
B. Check if another instance of the document is open
C. Restart their computer
D. Install a different word processing application

Answer: B

Explanation:
Correct Answer. B. Check if another instance of the document is open Often, a document will display a locked message if it is already open in another instance, either by the same user on a different device or by another user in a shared environment.
Option A is incorrect as restarting the computer does not resolve issues related to file access if the file is open elsewhere.
Option C is incorrect because user permissions generally do not change without administrative action and would not cause a document to be locked if previously accessible.
Option D is incorrect as installing a different application is an unnecessary escalation for an issue that likely involves file access and not application capability.

NEW QUESTION # 519
Which indicators suggest malware is affecting an operating system? (Choose two)

A. Dimmed display settings
B. High CPU usage without active applications
C. Unexpected pop-ups
D. Inaccessible Wi-Fi settings

Answer: B

NEW QUESTION # 520
What should a technician do immediately after concluding a troubleshooting session via PC Anywhere?

A. Keep the software running on the user's machine for future quick access
B. Properly terminate the session and confirm that all access permissions are revoked
C. Leave a copy of the troubleshooting log on the user's desktop for their reference
D. Schedule automatic follow-up sessions using the same credentials

Answer: B

Explanation:
Ensuring that the session is properly terminated and that all permissions are revoked protects the user from unauthorized access and ensures that their system remains secure.
Option A is incorrect because leaving remote access software running can lead to security breaches.
Option C is incorrect because scheduling follow-up sessions without explicit user consent can infringe on privacy and may not be secure.
Option D is incorrect as leaving troubleshooting logs on the user's desktop can expose sensitive information and should be managed according to specific privacy policies.

NEW QUESTION # 521
What is an essential security practice for a technician using Cisco Webex to provide remote support?

A. Record all sessions for future reference without informing the user
B. Allow multiple participants to join the support session for efficiency
C. Use high-quality video settings to enhance clarity
D. Ensure all session data is encrypted

Answer: D

Explanation:
Correct Answer. B. Ensure all session data is encrypted Encryption of session data in Cisco Webex protects the confidentiality and integrity of the information exchanged during the support session, safeguarding against potential data breaches.
Option A is incorrect because video quality settings do not directly impact the security of the session.
Option C is incorrect because recording sessions without user consent can violate privacy laws and corporate policies.
Option D is incorrect because allowing multiple participants without specific needs can increase the risk of unauthorized information disclosure.

NEW QUESTION # 522
What is the best practice when sending emails containing PII within the company?

A. Send the email without special measures if it is within the same company
B. Use a general password for encryption that all employees know
C. Encrypt the email to protect the data in transit
D. Copy all relevant personnel to ensure transparency

Answer: C

Explanation:
Correct Answer. A. Encrypt the email to protect the data in transit Encrypting emails containing PII ensures the data remains protected from unauthorized access, adhering to best practices for data security and compliance with company policies.
Option B is incorrect because sending sensitive data without protective measures can lead to security breaches.
Option C is incorrect because using a general password dilutes the effectiveness of encryption.
Option D is incorrect as copying unnecessary personnel could lead to excessive exposure of sensitive data.

NEW QUESTION # 523
......

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Oliver Taylor Oliver Taylor

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