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One of the key factors for passing the exam is practice. Candidates must use ServiceNow CIS-HAM practice test material to be able to perform at their best on the real exam. This is why ValidBraindumps has developed three formats to assist candidates in their ServiceNow CIS-HAM Preparation. These formats include desktop-based ServiceNow CIS-HAM practice test software, web-based practice test, and a PDF format.

The CIS-HAM certification exam covers various topics such as Hardware Asset Management Best Practices, Asset Procurement and Receiving, Asset Deployment, Asset Maintenance, Asset Retirement, and Asset Reporting. CIS-HAM Exam is designed to test a professional's knowledge of these topics and their ability to implement hardware asset management solutions on the ServiceNow platform.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q148-Q153):

NEW QUESTION # 148
During an inventory audit, what happens if you accidentally scan the same asset twice?

A. HAM automatically removes duplicates
B. The most recent scan is imported
C. Both records are imported
D. The first scan is imported

Answer: A

Explanation:
During an inventory audit, if you accidentally scan the same asset twice, the Hardware Asset Management (HAM) application will automatically remove the duplicate records and only import the unique scans. This is because the HAM application uses the asset tag or the serial number as a coalesce field, which prevents duplicate records from being created or updated in the hardware asset table. Therefore, you do not need to worry about scanning the same asset twice, as the HAM application will handle the duplicates for you. References:
* Audit your inventory, which provides a step-by-step guide on how to perform scheduled or blind audits of asset stockrooms and other locations using the Agent mobile app and the Now Platform.
* Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
* Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.

NEW QUESTION # 149
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate

A. The data is automatically merged to create a blended quantity and cost
B. The data is automatically created in a new record if the cost per item is more/less
C. The stock manager must create a separate model record if the cost per item is more/less
D. The stock manager must merge the consumable records to create a blended quantity and cost

Answer: A

Explanation:
* Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1
* When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2
* If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3
* This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3
* This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3:
[Consumable Hardware Assets - ServiceNow]

NEW QUESTION # 150
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

A. Certificate of destruction
B. Certificate of disposal
C. Certificate of retirement
D. Certificate of decommission
E. Certificate of discharge

Answer: B

Explanation:
When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1.
A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. Reference:
1: Hardware Asset Disposal

NEW QUESTION # 151
What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two.)

A. Hardware nearing end of warranty
B. New hardware assets found by audits
C. Requests that require sourcing
D. Hardware expenditure by vendor
E. Hardware model normalization status
F. Hardware models up for end of life

Answer: C,D

Explanation:
The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
The Procurement tab provides the following information1:
Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.
Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.
Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.
The other options that are not information on the Procurement tab are:
Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.
Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are normalized or not normalized1.
Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.
New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1. Reference:
1: Hardware Asset Dashboard

NEW QUESTION # 152
A contract can be cancelled when the State is what?

A. Active
B. Inactive
C. Rejected
D. Expired

Answer: A

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are:
Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can cancel the contract in this state, if you want to terminate it before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance1.
Expired: The contract has reached its end date and is no longer valid. You cannot cancel the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions.
You cannot cancel the contract in this state, but you can renew it or extend it again.
Extended: The contract has been extended beyond its original end date with the same terms and conditions.
You cannot cancel the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date. You cannot cancel the contract in this state, but you can reactivate it or delete it.
Rejected: The contract has been rejected by the approver. You cannot cancel the contract in this state, but you can edit it or delete it.
References:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states

NEW QUESTION # 153
......

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Max Grant Max Grant

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