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Free PDF Fantastic SAP - C_C4H56_2411 - Useful SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Dumps

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SAP C_C4H56_2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

Topic 2

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 3

Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.

Topic 4

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

Topic 5

Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

Topic 6

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which of the following AI features can you activate in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Validation Rules
B. Similar Case Recommendation
C. Product Proposal
D. Email Drafter

Answer: B,D

Explanation:
SAP Service Cloud V2 includes AI features to enhance agent productivity. The Email Drafter uses AI to generate draft email responses based on case context, improving efficiency. Similar Case Recommendation leverages AI to suggest related cases, helping agents resolve issues faster by referencing past solutions. According to SAP documentation, "AI features like Email Drafter and Similar Case Recommendation are available to streamline service processes." Product Proposal (B) is a feature in SAP Sales Cloud, not Service Cloud V2. Validation Rules (D) are not AI-driven but part of standard configuration.
Reference:
SAP Help Portal: AI Features in SAP Service Cloud V2
SAP Community: AI Capabilities in Service Cloud

NEW QUESTION # 26
Which milestone can you use for service levels?

A. Status
B. Created-on date
C. Warranty validity
D. Initial review date

Answer: D

NEW QUESTION # 27
You are configuring SAP Service Cloud Version 2 to automatically assign employees to a case. Which feature can help with this?

A. Escalation
B. Routing
C. Process for cases
D. Prioritization settings

Answer: B

NEW QUESTION # 28
Which of the following are mandatory attributes when creating a case? Note: There are 2 correct answers to this question.

A. Subject
B. Installed base
C. Case type
D. Status

Answer: C,D

NEW QUESTION # 29
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings will need to be activated for the tenant.
B. The customer will need to provision new tenants through SAP for Me.
C. The administrator must create an initial user in order to log in to the tenant for the first time.
D. Any test tenant needs to be purchased separately.

Answer: B,C

NEW QUESTION # 30
......

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Madison Lee Madison Lee

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