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CTA Practice Test Online, Reliable CTA Exam Tutorial

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Reliable ServiceNow CTA Exam Tutorial & CTA Valid Study Questions

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ServiceNow CTA Exam Syllabus Topics:

Topic
Details

Topic 1

Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.

Topic 2

Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.

Topic 3

Platform Data and Integrations: This part measures the skills of Integration Specialists in managing data across platforms and integrating different systems. It covers techniques for ensuring seamless data exchange and synchronization.

Topic 4

Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.

Topic 5

CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.

Topic 6

Current and To-Be Architecture: This section tests the knowledge of Enterprise Architects in understanding and comparing current IT architectures with future (to-be) architectures. It emphasizes the ability to analyze gaps and develop strategies for transformation.

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q44-Q49):

NEW QUESTION # 44
What is the primary function of spokes in Integration Hub?

A. To act as connectors to third-party APIs
B. To design custom automation workflows
C. To manage ServiceNow database connections
D. To create custom user interface designs

Answer: A

Explanation:
In ServiceNow Integration Hub, spokes act as connectors to third-party APIs. They provide a standardized way to connect to and interact with external systems and applications.
Here's how spokes work:
Pre-built Connectors: Spokes offer pre-built connectors for many popular applications and services, simplifying the integration process.
API Abstraction: Spokes abstract the complexity of different APIs, providing a consistent interface for interacting with various systems.
Actions and Triggers: Spokes define actions (to perform operations on the external system) and triggers (to listen for events in the external system).
Why not the other options?
A: To design custom automation workflows: While spokes are used within automation workflows, their primary function is to connect to external systems.
B: To create custom user interface designs: UI design is not the primary role of spokes.
D: To manage ServiceNow database connections: Database connections are handled by other mechanisms within ServiceNow.

NEW QUESTION # 45
Which strategy is recommended for effective communication during the go-live phase?

A. Describe released functionality and provide knowledge base articles.
B. Provide minimal updates to avoid overloading the team.
C. Focus communications only on immediate supervisors.
D. Postpone any form of communication until all issues are resolved.

Answer: A

Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.

NEW QUESTION # 46
What does a ServiceNow governance framework typically define?
Choose 3 answers

A. How work gets done on the platform
B. What decisions need to be made
C. Who is involved in decision-making
D. Recurring schedules for governance meetings
E. How decisions are made

Answer: B,C,E

Explanation:
A ServiceNow governance framework provides structure and guidance for managing the platform and its applications. It typically defines:
A: How decisions are made: The framework outlines the processes for making decisions related to the platform, such as changes to configurations, new application development, and platform upgrades. This might include approval processes, escalation procedures, and communication protocols.
B: What decisions need to be made: The framework identifies the types of decisions that require governance oversight. This might include decisions about platform strategy, architecture, security, data management, and integration with other systems.
C: Who is involved in decision-making: The framework establishes roles and responsibilities for different stakeholders in the governance process. This might include defining a governance board, steering committees, and individual roles with specific decision-making authority.
Why not the other options?
D: While recurring schedules for governance meetings are important, they are not a defining element of the governance framework itself. The framework focuses on the overall structure and processes for decision- making.
E: How work gets done on the platform is more related to process definitions and workflows within specific applications, not the overarching governance framework.

NEW QUESTION # 47
What are the primary capabilities of Service Mapping in ServiceNow?
Choose 2 answers

A. Oversee software licensing for various platforms
B. Establish links between IT infrastructure components and application services
C. Automate routine IT infrastructure updates
D. Enhance cybersecurity measures across systems
E. Create a service-centric Configuration Management Database (CMDB)

Answer: B,E

NEW QUESTION # 48
A system administrator, Priya, notices that certain Configuration Items (CIs) in the CMDB have not populated the required and recommended fields, impacting data integrity. Which KPI should Priya review to diagnose this issue?

A. Compliance
B. Correctness
C. Completeness
D. Relationships

Answer: C

Explanation:
The KPI that directly relates to the issue of missing required and recommended fields isCompleteness.
* Completeness:This KPI measures the extent to which CI records have all the necessary information filled in. Missing required or recommended fields indicate a lack of completeness in the CMDB data.
Why not the other options?
* Compliance:Compliance focuses on whether CIs meet defined standards and policies, not necessarily on the completeness of their data.
* Correctness:Correctness relates to the accuracy of the data in the CMDB, not whether all required fields are populated.
* Relationships:Relationships measure the connections between CIs, not the completeness of individual CI records.

NEW QUESTION # 49
......

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Lily Thomas Lily Thomas

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