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実際的PMI-PBAトレーニング費用 &資格試験のリーダー &高品質PMI-PBA試験概要

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PMI-PBA試験概要 & PMI-PBA対応問題集

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PMI Professional in Business Analysis (PMI-PBA) 認定 PMI-PBA 試験問題 (Q92-Q97):

質問 # 92
A firm implements SharePomt and the business analyst creates the requirements to develop a business analysis repository. In the requirements, the analyst describes a detailed workflow that includes appropriate stakeholders receiving email notifications of certain activities. The SharePoint team needs to know which activities should trigger the notification workflow.
Which workflow trigger should the business analyst incorporate?

• A. Changes to test cases traced to requirements
• B. Change through project life cycle
• C. Changes to stakeholder memberships
• D. Any change to the requirements matrix

正解：D

質問 # 93
Projects have been managed well and completed on schedule and on budget. However, successful completion of the projects has not improved the company's performance and profitability.
Which of the following should have been implemented to ensure that the projects would improve the company's performance and profitability?

• A. A strategies and goals analysis
• B. A risk plan
• C. A project management plan
• D. review with appropriate stakeholders

正解：A

解説：
A strategies and goals analysis is a technique that helps to ensure that the projects are aligned with the organization's vision, mission, values, and strategic objectives. A strategies and goals analysis helps to identify the business problems or opportunities that the projects are intended to address, and to evaluate the expected benefits and outcomes of the projects. A strategies and goals analysis also helps to prioritize and select the projects that have the highest potential to improve the company's performance and profitability.
References: PMI Professional in Business Analysis (PMI-PBA)Examination Content Outline1, page 10; Business Analysis for Practitioners: A Practice Guide2, page 40.

質問 # 94
Two weeks prior to the delivery date, a customer changes the business requirements. What should the business analyst do?

• A. Trace the requirements and measure the impact of the requested changes on the existing delivery date.
• B. Deliver the existing product and then begin work on the requested changes.
• C. Ask the developers to implement the changes.
• D. Schedule a review by the change control board (CCB) to determine next steps.

正解：A

解説：
The business analyst should trace the requirements and measure the impact of the requested changes on the existing delivery date. Tracing the requirements means identifying the source, dependencies, and relationships of the requirements, and ensuring their alignment with the business needs, objectives, and expectations.
Measuring the impact of the changes means assessing how the changes will affect the scope, schedule, cost, quality, and risk of the project. These actions can help the business analyst and the project team to evaluate the feasibility and priority of the changes, and to communicate the implications and alternatives to the customer and other stakeholders. References: PMI Professional in Business Analysis (PMI-PBA) Examination Content Outline1, page 23; Business Analysis for Practitioners: A Practice Guide2, page 131.

質問 # 95
A company has launched a new online sales application and engaged a focus group to test how quickly the customer could place an order. The focus group also provided feedback on their satisfaction.
Which metrics tool should the business analyst use to record the results?

• A. Focus group
• B. Business completion
• C. Customer
• D. Sales and marketing

正解：C

解説：
A customer metrics tool is a tool that measures the satisfaction, loyalty, retention, and advocacy of customers. It helps to evaluate the performance and quality of the products or services offered by a company, as well as the effectiveness of the customer service and support. A customer metrics tool can also provide insights into the needs, preferences, expectations, and feedback of customers, which can help to improve the customer experience and increase customer retention and referrals. Some examples of customer metrics tools are12:
* Customer Satisfaction Score (CSAT): This tool measures how satisfied customers are with a specific product, service, or interaction. It typically uses a scale of 1 to 5 or 1 to 10, where higher scores indicate higher satisfaction. CSAT can be used to assess the overall satisfaction of customers, or to focus on specific aspects, such as ease of use, quality, or speed.
* Customer Effort Score (CES): This tool measures how easy or difficult it is for customers to complete a task, such as placing an order, resolving an issue, or finding information. It usually uses a scale of 1 to
7, where lower scores indicate lower effort. CES can be used to identify and eliminate the pain points and friction that customers encounter, and to enhance the customer experience and loyalty.
* Net Promoter Score (NPS): This tool measures how likely customers are to recommend a product, service, or company to others. It uses a scale of 0 to 10, where customers are classified as detractors (0-
6), passives (7-8), or promoters (9-10). NPS can be used to gauge the loyalty and advocacy of customers, and to calculate the growth potential and profitability of a company.
* Churn Rate: This tool measures the percentage of customers who stop using a product or service within a given period of time. It can be calculated by dividing the number of customers who left by the total number of customers at the beginning of the period. Churn rate can be used to monitor the retention and attrition of customers, and to identify the reasons and factors that cause customers to leave.
* Customer Lifetime Value (CLV): This tool measures the total revenue or profit that a customer generates for a company over their entire relationship. It can be calculated by multiplying the average purchase value by the average purchase frequency, and then multiplying the result by the average customer lifespan. CLV can be used to estimate the value and profitability of each customer, and to allocate resources and strategies accordingly.
A focus group is not a metrics tool, but rather a research method that involves a small group of customers who share their opinions and experiences about a product, service, or topic. A focus group can provide qualitative data and insights, but not quantitative measurements. A business completion metrics tool is a tool that measures the percentage of customers who complete a desired action, such as signing up, purchasing, or renewing. It can be used to evaluate the conversion and retention rates of customers, and to optimize the customer journey and funnel. A sales and marketing metrics tool is a tool that measures the performance and effectiveness of the sales and marketing activities and campaigns of a company. It can be used to track and analyze the sales and marketing goals, strategies, and outcomes, and to improve the sales and marketing efficiency and ROI. References: 1 The Top 5 Customer Satisfaction Metrics You Need to Track; 2 Customer Satisfaction Metrics: 7 Best Metrics to Measure

質問 # 96
The business analyst is in the process of implementing a solution for a customer. The team is having difficulty confirming if certain requirements have been met.
What could have caused this issue?

• A. The test engineer has not properly communicated requirements to the team.
• B. Acceptance criteria for the requirements were not measurable.
• C. Requirements were not adequately reviewed with the project sponsor.
• D. Not all stakeholders were involved during requirements elicitation.

正解：B

解説：
Explanation
Acceptance criteria are the conditions that must be met for a solution or deliverable to be accepted by the stakeholders. Acceptance criteria should be measurable, testable, and clear, so that the team can verify if the requirements have been met or not. If the acceptance criteria for the requirements were not measurable, the team would have difficulty confirming if certain requirements have been met, as they would not have a clear and objective way to evaluate the solution or deliverable. The other options are not likely to cause this issue.
The test engineer is not responsible for communicating requirements to the team, but for testing them against the acceptance criteria. Not all stakeholders need to be involved during requirements elicitation, as long as the key stakeholders who can provide relevant and accurate information are consulted. Requirements should be adequately reviewed with the project sponsor, but this does not affect the confirmation of meeting the requirements, as the sponsor is not the one who verifies them. References: PMI-PBA
Examination Content
Outline, page 13; PMI-PBA
Reference List, page 1, BABOK
Guide v3, page 39.

質問 # 97
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