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Exam Questions CIS-CSM Vce - Test CIS-CSM Simulator

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ServiceNow is a leading provider of cloud-based platforms that are designed to help companies streamline their operations and improve their customer service. The company's flagship product, the ServiceNow Customer Service Management (CSM) platform, is widely used by organizations around the world to manage their customer service operations. To help professionals master this platform and achieve their career goals, ServiceNow offers the CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) certification exam.

The CIS-CSM exam consists of 60 questions and has a time limit of 90 minutes. The questions are designed to test a candidate's knowledge of ServiceNow Customer Service Management concepts, as well as their ability to apply this knowledge to real-world scenarios. To pass the exam, candidates must score at least 70%. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is valid for two years, after which the candidate must retake the exam to maintain their certification status. Earning the CIS-CSM Certification demonstrates to potential employers and clients that a candidate has the skills and knowledge necessary to effectively implement ServiceNow Customer Service Management solutions, making them a valuable asset to any organization.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is an essential certification for individuals who want to demonstrate their expertise in implementing and managing ServiceNow's customer service management solutions. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification exam covers a wide range of topics and is designed to test the candidate's ability to configure and administer ServiceNow's customer service management solutions effectively. With this certification, individuals can advance their careers in the customer service management field and open up new career opportunities.

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Test ServiceNow CIS-CSM Simulator & CIS-CSM Lead2pass

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q67-Q72):

NEW QUESTION # 67
The available case types are: (Choose two.)

A. Product
B. Order
C. Product Support
D. Support

Answer: A,B

NEW QUESTION # 68
What is the benefit of a phased release approach?

A. Delivery of core functionality quickly
B. More time to develop stories
C. Working across multiple systems of record
D. Team members schedules are able to synchronize

Answer: A

NEW QUESTION # 69
Configuration items (CIs) are entities that capture the individual configurations for each product sold to the customer CIs are stored in the configuration management database (CMDB). Assets are specific product instances that are supported for a customer. Which of the following statements is correct for CIs and assets?

A. The CMDB only tracks CIs, assets cannot be CIs
B. While the CMDB may track some assets as configuration items (CIs) not ALL assets are CIs
C. The CMDB tracks all assets as configuration items (CIs)
D. The contract and entitlements of an asset dictate whether or not it is stored in the CMDB

Answer: B

NEW QUESTION # 70
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

A. False
B. True

Answer: B

Explanation:
Reference:
customer-service-management/reference/r_RolesInstalledWithCustomerService.html

NEW QUESTION # 71
To which recipient types can targeted communications (publications) be sent? (Choose two.)

A. Internal users
B. Outsourced Service Providers
C. Households
D. Contacts

Answer: A,D

NEW QUESTION # 72
......

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Keith Green Keith Green

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