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Exam C-C4H22-2411 Revision Plan, C-C4H22-2411 Exam Flashcards

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SAP C-C4H22-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Account Creation and Settings: This section targets IT Solution Architects, covering the provisioning of environments and configuration of various settings. It includes contact data integration, DNS settings, SSL certificates, email channel setup and compliance, account security settings, and channel setup. The focus is on describing, explaining, and configuring these elements.

Topic 2

Managing Clean Core: This section evaluates the ability of IT Solution Architects to apply clean core principles to ERP systems. It emphasizes maximizing business process agility, reducing adaptation efforts, and accelerating innovation.

Topic 3

Data Integrations Advanced: Designed for Data Center Network Engineers, this section delves into advanced data integration techniques. It encompasses store data onboarding (CSV), product data integration (URL, Google Tag Manager), sales data onboarding (APIs), customer data onboarding (APIs, CSV), Predict, and the SAP Customer Data Platform connector. The emphasis is on describing and explaining these integration methods.

Topic 4

Data Collection and Contact Management: Aimed at Data Center Network Engineers, this section focuses on contact management, block lists, Smart Insight, Web Extend, relational data, and plug-in onboarding for platforms like SAP Commerce, SAP Customer Data Platform, and Magento. It assesses the ability to describe, explain, and utilize these components effectively.

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SAP Certified Associate - Implementation Consultant - SAP Emarsys Sample Questions (Q56-Q61):

NEW QUESTION # 56
Which of the following describe Automation programs? Note: There are 2 correct answers to this question.

A. Both Automation Center and Interactions share the same entry points.
B. Automation Center always ignores the opt-in status for emails.
C. Automation Center should be used to create recurring lifecycle campaigns.
D. Interactions should be used for programs that react to a customer action.

Answer: C,D

Explanation:
Automation programs in SAP Emarsys are managed via the Automation Center and Interactions:
* Option A:Correct. Interactions are designed for real-time, event-driven programs reacting to customer actions (e.g., abandoned cart), distinct from scheduled Automation Center programs.
* Option C:Correct. The Automation Center is ideal for recurring lifecycle campaigns (e.g., welcome series, re-engagement), offering scheduled and structured workflows.
* Option B:Incorrect. Automation Center and Interactions have different entry points; Automation Center uses segments or events, while Interactions rely on real-time triggers.
* Option D:Incorrect. Automation Center respects opt-in status unless explicitly overridden, ensuring compliance with marketing preferences.The SAP Emarsys Help Portal under "Automation Center" and
"Interactions" clarifies these distinctions.References:SAP Emarsys Help Portal - "Automation Center" and "Interactions" (https://help.emarsys.com/).

NEW QUESTION # 57
Which of the following are features of the clean core dashboard? Note: There are 2 correct answers to this question.

A. Customers can use the dashboard in the dev, test, and production tenants.
B. It can be used in all SAP S/4HANA Cloud editions.
C. It can be accessed by using SAP For Me.
D. Customers can grant access to the dashboard to partners.

Answer: A,C

Explanation:
The "Clean Core Dashboard" is not a specific feature of SAP Emarsys but rather relates to SAP S/4HANA Cloud as part of the broader SAP ecosystem. Since the question appears in the context of an SAP Emarsys- related list but references a clean core concept, I'll clarify based on SAP's official documentation for both systems:
* Option A:Correct. The Clean Core Dashboard in SAP S/4HANA Cloud is available across development, test, and production tenants to monitor system health and compliance with clean core principles (e.g., minimizing customizations).
* Option B:Incorrect. While partners can be involved in SAP projects, the Clean Core Dashboard is primarily for customer use, and granting access to partners is not a standard feature highlighted in official documentation.
* Option C:Incorrect. The dashboard's availability depends on the specific S/4HANA Cloud edition (e.
g., Public vs. Private Cloud), and not all editions may fully support it as a standard feature.
* Option D:Correct. SAP For Me is a customer portal that provides access to various dashboards, including those related to clean core monitoring for S/4HANA systems.Since this question seems misplaced in an Emarsys context, the explanation aligns with SAP S/4HANA Cloud's Clean Core Dashboard. For Emarsys-specific dashboards, refer to "Strategic Dashboard" or "Predict Dashboard," but these do not match the options provided.References:SAP Help Portal - "Clean Core Strategy" (https://help.sap.com/), SAP For Me Documentation.

NEW QUESTION # 58
In which case would you use Participation Settings instead of Participation Check node?

A. You want to make the check available in other programs.
B. You want contacts who do not fulfill participation criteria to continue their journey.
C. You want to see how many contacts were filtered through Participation on the Program Reporting page.
D. You want to determine participation on a program-level basis and filter contacts based on the time when they entered the program.

Answer: D

Explanation:
In SAP Emarsys Automation Center, Participation Settings and Participation Check nodes serve different purposes:
* Option B:Correct. Participation Settings are used at the program level to define rules for participation (e.g., entry time or frequency) and filter contacts accordingly. This is ideal for lifecycle programs where timing matters.
* Option A:Incorrect. Participation Settings are program-specific, not reusable across programs; Participation Check nodes are more modular.
* Option C:Incorrect. Program Reporting shows participation stats regardless of whether Settings or Check nodes are used.
* Option D:Incorrect. Participation Settings exclude non-qualifying contacts, while a Check node can allow them to continue with branching logic.The SAP Emarsys Help Portal under "Automation Center" details Participation Settings as program-level filters.References:SAP Emarsys Help Portal -
"Automation Center" (https://help.emarsys.com/).

NEW QUESTION # 59
The Predict Dashboard displays content for which of the following? Note: There are 2 correct answers to this question.

A. Revenue contribution
B. Health status of data sources
C. Live events
D. Site traffic reports

Answer: A,B

Explanation:
The Predict Dashboard in SAP Emarsys focuses on AI-driven personalization and recommendation insights:
* Option B (Revenue contribution):Correct. It shows how Predict recommendations contribute to revenue, a key metric for assessing effectiveness.
* Option C (Health status of data sources):Correct. It monitors the health and quality of data feeds (e.
g., product catalogs) powering recommendations.
* Option A:Incorrect. Site traffic reports are not part of the Predict Dashboard; they're more aligned with Web Channel or external analytics tools.
* Option D:Incorrect. Live events are tracked elsewhere (e.g., Automation Center), not in the Predict Dashboard.The SAP Emarsys Help Portal under "Predict Dashboard" verifies these features.References:
SAP Emarsys Help Portal - "Predict Dashboard" (https://help.emarsys.com/).

NEW QUESTION # 60
You want to prevent a specific wristwatch brand, XELOR, from being recommended on your website, although it will still be available to purchase. How can you do this?

A. Use command (['exclude', 'brand', 'is', 'ALL']) on all pages.
B. Set available to "false" in product catalog for all products of that brand.
C. Use command (['exclude', 'brand', 'is', "XELOR"]) when requesting recommendations on wristwatch pages.
D. Use command (['include', 'brand', 'is', "XELOR"]) when requesting recommendations on wristwatch pages.

Answer: C

Explanation:
To exclude a brand from recommendations in SAP Emarsys:
* Option C:Correct. The command ['exclude', 'brand', 'is', "XELOR"] in the Web Extend script excludes XELOR from recommendations while keeping it purchasable.
* Option A:Incorrect. Excluding "ALL" brands is nonsensical and would block all recommendations.
* Option B:Incorrect. Including XELOR would promote it, not exclude it.
* Option D:Incorrect. Setting "available" to false removes it from purchase, not just recommendations.
The SAP Emarsys Help Portal under "Web Recommendations" details exclusion commands.
References:SAP Emarsys Help Portal - "Web Recommendations" (https://help.emarsys.com/).

NEW QUESTION # 61
......

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