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Valid Exam ITIL-4-BRM Preparation - Valid Dumps ITIL-4-BRM Questions

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

Topic
Details

Topic 1

• Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

Topic 2

• Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

Topic 3

• Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

Topic 4

• Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

Topic 5

• Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

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PassLeader online digital Peoplecert ITIL-4-BRM exam questions are the best way to prepare. Using our ITIL 4 Specialist: Business Relationship Management (ITIL-4-BRM) exam dumps, you will not have to worry about whatever topics you need to master. To practice for a Peoplecert ITIL-4-BRM Certification Exam in the software (free test), you should perform a self-assessment. The Peoplecert ITIL-4-BRM practice test software keeps track of each previous attempt and highlights the improvements with each attempt.

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q40-Q45):

NEW QUESTION # 40
Identify the missing word(s) in the following sentence.
A key challenge of the business relationship management practice is a lack of understanding of the operating models of the [?].

• A. IT service provider
• B. Key stakeholders
• C. External regulators
• D. Service consumer

Answer: D

Explanation:
A core challenge for Business Relationship Management is that the practice often lacks insight into the operating models of the service consumer, which hampers its ability to align services with consumer needs.

NEW QUESTION # 41
Which activity is NOT likely to be performed by a partner or supplier in support of the business relationship management practice?

• A. Advising the internal IT service provider on experience management techniques.
• B. Being accountable for the business relationships and the BRM practice.
• C. Performing and analyzing satisfaction surveys of business relationships.
• D. Providing tools to assist the business relationship management practice.

Answer: B

Explanation:
Accountability for the organization's business relationships and the BRM practice remains an internal responsibility; partners and suppliers support but do not hold that accountability.

NEW QUESTION # 42
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

• A. User
• B. Sponsor
• C. Provider
• D. Customer

Answer: B

Explanation:
By authorizing the purchase, the parent is assuming the sponsor role.

NEW QUESTION # 43
Which of the following describes a value stream?

• A. A set of steps undertaken to create and deliver products and services
• B. Asset of organizational resources designed for performing work or accomplishing an objective
• C. A model that defines the key aspects of a relationship journey for a set of business stakeholders
• D. An operating model which defines the main activities required to respond to demand and facilitate value realization

Answer: A

Explanation:
A value stream is defined as the series of steps an organization undertakes to create and deliver products or services, transforming demand into value.

NEW QUESTION # 44
Which is an example of the 'Prepare the team' step of Gemba walks?

• A. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
• B. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
• C. A relationship manager records the findings of observing the negotiation of service targets
• D. A relationship manager discusses the findings of a Gemba walk with other stakeholders

Answer: B

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

NEW QUESTION # 45
......

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