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100-140 New Dumps Ppt - 100-140 Test Assessment

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q99-Q104):

NEW QUESTION # 99
When handling PII, what is the most important action a technician must take to comply with company data protection policies?

A. Store all PII on external drives for easy access when working remotely
B. Share PII only with senior management regardless of their direct need for the data
C. Encrypt PII before transmission or storage to secure the data from unauthorized access
D. Use PII for training purposes without anonymization to provide realistic scenarios

Answer: C

Explanation:
Correct Answer. B. Encrypt PII before transmission or storage to secure the data from unauthorized access Encrypting PII is crucial to protecting the data from breaches and unauthorized access, aligning with best practices and regulatory requirements for data protection.
Option A is incorrect because storing sensitive data on external drives can increase the risk of data loss or theft unless specifically secured and allowed by policy.
Option C is incorrect because PII should only be shared on a need-to-know basis to minimize exposure and comply with privacy laws.
Option D is incorrect because using real PII for training violates privacy policies and potentially legal guidelines; anonymization is essential for such activities.

NEW QUESTION # 100
An employee reports that their spreadsheet application crashes every time they attempt to load a particularly large file.
What is the first step they should take to resolve this issue?

A. Uninstall and reinstall the spreadsheet application
B. Upgrade to a newer version of the spreadsheet application
C. Check if their device meets the application's system requirements
D. Change the format of the spreadsheet file

Answer: C

Explanation:
Correct Answer. B. Check if their device meets the application's system requirements Ensuring that the device meets the minimum system requirements of the application is critical, especially when dealing with large files that may require more resources.
Option A is incorrect because uninstalling and reinstalling the application should be considered only after simpler checks, like system requirements, have been verified.
Option C is incorrect as upgrading the application does not necessarily resolve a resource constraint issue.
Option D is incorrect because changing the file format might not address the underlying issue if the application is struggling due to resource limitations.

NEW QUESTION # 101
You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?

A. Remote Management
B. Virtual Network Computing
C. Remote Desktop
D. Remote Assistance

Answer: C

NEW QUESTION # 102
A user's external hard drive is not being recognized by their computer. In Device Manager, the hard drive does not appear under Disk Drives but shows up under "Other devices" with an unknown device label.
What should the technician do to resolve this issue?

A. Install the correct drivers for the external hard drive
B. Change the drive letter and paths in Disk Management
C. Update the motherboard BIOS
D. Physically reconnect the hard drive to another USB port

Answer: A

Explanation:
Correct Answer. C. Install the correct drivers for the external hard drive If an external device like a hard drive appears under "Other devices" as an unknown device, it is often due to missing or incorrect drivers. The technician should install or update the correct drivers for the external hard drive to ensure that the operating system can recognize and properly communicate with the device.
Option A is incorrect because while reconnecting the device can sometimes resolve connection issues, the presence of the device under "Other devices" specifically points to a driver issue.
Option B is incorrect because updating the BIOS, while important for overall system stability and compatibility, is less likely to resolve specific external device recognition issues compared to updating the device's drivers.
Option D is incorrect because changing the drive letter and paths is only possible once the device is recognized by the system, which in this case, it is not.

NEW QUESTION # 103
During a presentation, a MacOS user wants to show a video on a projector while continuing to use their laptop screen for other tasks. They need both screens to show different content. Which setting should they configure on their MacBook to facilitate this?

A. Set up the projector in extended desktop mode
B. Activate Display Mirroring
C. Adjust the brightness settings on the projector
D. Configure the projector as the primary display

Answer: A

Explanation:
Correct Answer. C. Set up the projector in extended desktop mode Setting up the projector in extended desktop mode allows the user to use the laptop and projector as two separate displays, showing different content on each.
Option A is incorrect because Display Mirroring would show the same content on both screens, which is not suitable for this scenario Option B is incorrect because making the projector the primary display does not independently affect content shown on each screen Option D is incorrect because brightness settings affect visibility but not how content is displayed across multiple screens

NEW QUESTION # 104
......

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