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効果的なPeoplecert ITIL-4-Practitioner-Release-Management学習関連題 &合格スムーズITIL-4-Practitioner-Release-Management最新知識 |信頼できるITIL-4-Practitioner-Release-Management復習解答例
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Peoplecert ITIL 4 Practitioner: Release Management Exam 認定 ITIL-4-Practitioner-Release-Management 試験問題 (Q13-Q18):
質問 # 13
An organization's project and operational teams are concerned that individual releases involve some unnecessary activities and are missing some important activities. What is the BEST action for the organization to take to improve this situation?
- A. Ensure that release management key metrics are integrated with metrics relating to deployment management and change enablement
- B. Automate the release management activities together with development activities
- C. Review current release models, create additional models where appropriate, and automate where possible
- D. Introduce proactive communication channels for the service provider to make release management processes more efficient
正解:C
解説:
The concern about unnecessary and missing activities in releases points to issues with the release models being used. TheITIL 4 Practitioner: Release Managementdocument advises:"To address inefficiencies in release processes, such as unnecessary or missing activities, organizations should review current release models, create additional models where appropriate to address gaps, and automate repetitive tasks to improve efficiency"(Section 3.2.2).
* Option A (Introduce proactive communication channels) improves stakeholder engagementbut doesn't directly address the issue of unnecessary or missing activities.
* Option B (Review current release models, create additional models, and automate) directly tackles the problem by refining the release models to eliminate unnecessary activities, add missing ones, and enhance efficiency through automation.
* Option C (Integrate metrics with deployment and change enablement) focuses on performance measurement, not process improvement.
* Option D (Automate with development activities) addresses automation but doesn't specifically tackle the issue of refining release activities.
The correct answer is B, as it directly addresses the root cause by improving release models.
質問 # 14
A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?
- A. A 'pull' approach
- B. Continuous integration
- C. A 'push' approach
- D. Continuous delivery
正解:C
解説:
TheITIL 4 Practitioner: Release Managementdocument explains the difference between push and pull approaches in release management:"In a push approach, updates are deployed to users without giving them a choice, often to ensure compliance or security. In a pull approach, users can choose when to adopt updates" (Section 3.2.3).
* Option A (A 'pull' approach) is incorrect because a pull approach allows users to choose when to accept updates, which contradicts the scenario.
* Option B (A 'push' approach) is correct, as the policy of not allowing users to choose means the updates are automatically deployed to them, fitting the definition of a push approach.
* Option C (Continuous delivery) and Option D (Continuous integration) are development practices, not release deployment strategies. Continuous delivery involves making releases available frequently, but it doesn't specify whether users must accept them (push) or can choose (pull).
The scenario describes a push approach, making B the correct answer.
質問 # 15
What is a description of a release?
- A. The repeated building and testing of code leading to deployment
- B. A set of new service features that will benefit users
- C. All updated service versions that are mandatory for users
- D. The guidelines for collating two or more changes
正解:B
解説:
In ITIL 4, a release is defined as the output of the release management practice that is made available to users.
TheITIL 4 Practitioner: Release Managementdocument states:"A release is a version of a service or a set of service components that is made available for use. It often includes new or changed features that deliver value to users"(Section 2.2).
* Option A (A set of new service features that will benefit users) aligns with the definition, as a release typically includes new or changed features intended to provide value to users.
* Option B (The repeated building and testing of code) describes a development process (e.g., continuous integration), not the release itself.
* Option C (All updated service versions that are mandatory for users) is incorrect because releases are not always mandatory; ITIL 4 allows for push or pull approaches.
* Option D (Guidelines for collating changes) describes a process or policy, not the release itself.
The correct description of a release is a set of features or components made available for use, making A the correct answer.
質問 # 16
A service owner is initiating the release planning and coordination process for a complex project. What is an example of the FIRST activity that the service owner should undertake in this instance?
- A. Test the service components and take remedial action as necessary
- B. Check that an automated notification has been sent to stakeholders
- C. Ensure that the release procedures are appropriate for the particular release under consideration
- D. Select a release model that fits with the types of changes to be included in the release
正解:D
解説:
The release planning and coordination process begins with defining the approach for the release. TheITIL 4 Practitioner: Release Managementdocument states:"The first step in release planning and coordination is to select an appropriate release model that fits the types of changes to be included in the release. This ensures that the release approach aligns with the nature and complexity of the changes"(Section 3.2.1).
* Option A (Test the service components) is part of the release execution or testing phase, not the first step in planning.
* Option B (Ensure that the release procedures are appropriate) is a subsequent step after selecting the model, to confirm procedural alignment.
* Option C (Select a release model) is the first activity, as it sets the foundation for how the release will be structured and managed, especially for a complex project.
* Option D (Check that an automated notification has been sent) occurs later, during the communication phase of the release process.
The correct answer is C, as selecting the release model is the initial step in release planning.
質問 # 17
An organization has a dedicated release management team that is effective in managing releases, but this team has very poor coordination with the change enablement team. What capability level of release management does this indicate?
- A. Level 3
- B. Level 4
- C. Level 2
- D. Level 1
正解:C
解説:
The ITIL capability model evaluates not only the effectiveness of a practice but also its integrationwith other practices. TheITIL 4 Practitioner: Release Managementdocument states:"Level 2 (Managed) indicates that the practice is effective in its own scope but may lack integration with other practices. Level 3 (Defined) requires standardized processes and effective coordination with related practices like change enablement" (Section 5.2).
* The scenario shows that the release management team is effective (meeting Level 2), but poor coordination with the change enablement team indicates a lack of integration.
* Level 1 (Ad-hoc) would mean no consistent process, which isn't the case here since the team is effective.
* Level 3 requires integration and standardization across practices, which is not met due to poor coordination.
* Level 4 is even more advanced, requiring quantitative management, which isn't applicable.
The capability level is B (Level 2), as the practice is effective but lacks the integration needed for Level
3.
質問 # 18
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