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C-C4H56I-34 Study Materials, Free C-C4H56I-34 Download Pdf

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q53-Q58):

NEW QUESTION # 53
WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

A. Organization
B. Business role
C. E-mail
D. Employee

Answer: B

NEW QUESTION # 54
Which field can be used to determine Service Level Agreements?

A. Reading value of a registered product
B. Custom field
C. Account role
D. Event in case

Answer: A

NEW QUESTION # 55
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

A. Maintenance plan
B. Service orders
C. Registered products
D. Cases

Answer: C,D

Explanation:
The Entities facet of the Customer Hub screen can display the following objects: Cases, Registered Products, Installed Bases, and Service Contracts. These objects are related to the customer and can provide useful information for service agents. Cases are requests for support that contain details about the customer issue and the resolution process. Registered Products are items that the customer has purchased or registered with the company. Installed Bases are collections of registered products that are installed at a specific location. Service Contracts are agreements that define the terms and conditions of the service delivery for the customer. References = Creating a Case Type, Explaining the Support for the Customer Service Process

NEW QUESTION # 56
Which attribute can you assign to a warranty?

A. Duration
B. Non-covered categories
C. Registered products
D. Dates

Answer: A,D

Explanation:
Dates: You can specify the start date and end date of the warranty, or choose to calculate them automatically based on the registered product's purchase date or installation date. You can also define grace periods before and after the warranty period.
Duration: You can define the duration of the warranty in days, months, or years, and choose whether to include or exclude weekends and holidays. You can also set up recurrence rules for warranties that renew periodically.
Non-covered categories: You can exclude certain service categories from the warranty coverage, such as damage, misuse, or wear and tear. You can also specify the non-covered charges, such as labor, parts, or travel expenses, that the customer has to pay in case of a non-covered service request.
Registered products: You can assign the warranty to one or more registered products, either manually or automatically based on product attributes, such as product ID, serial number, or product group. You can also assign the warranty to a registered product's parent or child products, such as components or accessories.
References = Creating a Warranty, Warranty Attributes

NEW QUESTION # 57
What can the categories in the service catalogue be used for? Note: There are 3 correct answers to this question.

A. Service level determination
B. To control the validity of the service catalogue
C. Business role assignment
D. Case responsibility determination
E. A filter option for the case summary

Answer: B,D,E

NEW QUESTION # 58
......

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