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ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is designed for IT professionals who specialize in ServiceNow IT Service Management (ITSM). CIS-ITSM exam is targeted towards individuals who have experience in implementing and configuring ITSM solutions using the ServiceNow platform. The CIS-ITSM Certification validates an individual’s skills and knowledge in implementing ITSM processes, configuring the ServiceNow platform, and managing ITSM applications.

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q125-Q130):

NEW QUESTION # 125
The contextual search feature allows end users to see related knowledge articles, catalog items, resolved incidents and resolved problems to help them solve their problem before they raise an incident.

A. False
B. True

Answer: A

Explanation:
Explanation
Related resolved & open incidents and resolved & open problems don't appear to end users. End users can only see related knowledge articles and catalog items.

NEW QUESTION # 126
Which of the following fields in the Choice form specifies the field for which this choice is made?

A. Element
B. Dependent value
C. Field
D. Value

Answer: A

Explanation:
The Element field in the Choice form is used to specify to which field in the original form should this choice be added.

NEW QUESTION # 127
Select the ServiceNow functionality that may be used in the Assess phase of Change Management to evaluate the potential impact of a Change.

A. Knowledge Management
B. Social Q&A
C. Risk Assessment
D. Post-Implementation Review

Answer: C

NEW QUESTION # 128
Universal Containers wants to use an external Web Service provided by a third-party vendor to validate that shipping and billing addresses are correct. The current vendor uses basic password authentication, but Universal Containers might switch to a different vendor who uses OAuth.
What would allow Universal Containers to switch vendors without updating the code to handle authentication?

A. Custom Setting (List)
B. Named Credential
C. Custom Metadata
D. Dynamic Endpoint

Answer: A

NEW QUESTION # 129
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

A. fulfiller
B. task_worker
C. catalog_fulfiller
D. itil
E. sc_fulfiller

Answer: D

NEW QUESTION # 130
......

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Isaac Williams Isaac Williams

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