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Clear 820-605 Exam | 820-605 New Study Guide

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Cisco 820-605 exam is aimed at professionals who are responsible for managing customer relationships, driving adoption, and ensuring customer satisfaction. It is also suitable for individuals who are looking to enhance their skills in customer success management and improve their job prospects. 820-605 Exam is designed to assess the candidates' ability to identify customer needs, provide solutions, and build long-term relationships with customers.

Cisco Customer Success Manager Sample Questions (Q96-Q101):

NEW QUESTION # 96
Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

A. stakeholder mapping and planned training sessions
B. technical support cases in flight and support options
C. the success plan, the agreed priorities, and the planned outcomes
D. upcoming contract renewal and expansion opportunities

Answer: C

NEW QUESTION # 97
Drag and drop three valid elements of a success plan from the left to the right. Not all options are used.

Answer:

Explanation:

NEW QUESTION # 98
Which Qprovides the best information to use to define customer success factors?

A. Which Cisco products best fit your goals?
B. What services do you need?
C. What are your business objectives for this project/initiative?
D. What tools are you looking for, to better measure your ROI?

Answer: C

NEW QUESTION # 99
Which two Customer Success approaches should a Customer Success Manager provide for their customers that face stalled implementation? (Choose two.)

A. Introduce new features that have been recently enabled within the product.
B. Offer upfront discounts and secure the business for as many years as possible.
C. Sell additional training to the customer.
D. Review priorities from the Success Plan with customer leadership.
E. Determine if there has been a change in resourcing or stakeholders.

Answer: D,E

Explanation:
For customers facing stalled implementation, the Customer Success Manager should review the priorities outlined in the Success Plan with customer leadership and determine if there have been any changes in resourcing or stakeholders that may be affecting the implementation. References: The Cisco Customer Success Manager's approach to addressing stalled implementations includes ensuring alignment with the Success Plan and assessing any changes in the customer's organization that may impact the project.

NEW QUESTION # 100
From a Customer Success perspective, why should the customer's health be monitored?

A. to directly enable renewals
B. to identify unused licenses so they can be addressed via a service improvement plan
C. to provide the opportunity to address any changes in the customer's experience around the solution
D. to give the customer valuable insight so they can automatically renew critical services on time

Answer: C

NEW QUESTION # 101
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Ian King Ian King

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