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To pass the Salesforce Service-Cloud-Consultant Exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality. They should also have experience in implementing and configuring Service Cloud solutions, including case management, knowledge management, and service console. Candidates should also have experience in designing and implementing complex business flows and integrations using Salesforce Service Cloud.

To earn the Salesforce Service-Cloud-Consultant certification, you need to possess a deep understanding of the Service Cloud platform and its various features. You should be proficient in designing, configuring, and implementing Service Cloud solutions that meet the business requirements of your clients. Salesforce Certified Service cloud consultant certification exam covers a range of topics, including Service Cloud design, data management, case management, knowledge management, Omni-channel routing, and analytics. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be completed in 105 minutes. To pass the exam, you need to score at least 68% or higher. The Salesforce Service-Cloud-Consultant certification is a valuable credential that demonstrates your expertise in delivering exceptional customer service solutions using the Salesforce platform.

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Salesforce Certified Service cloud consultant Sample Questions (Q193-Q198):

NEW QUESTION # 193
A company wants to publish Knowledge articles to its Customer Community. The articles should be organized for easy navigation by Community members. What should a Consultant recommend?

A. Define Topics for each Knowledge article.
B. Define Data Categories with Custom Visibility.
C. Define Article Types with Public Sharing Settings.
D. Define a Custom Field to identify the Subject.

Answer: A

NEW QUESTION # 194
Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

A. WDC Only User
B. Satesforce
C. Salesforce Platform
D. Knowledge Only User

Answer: D

NEW QUESTION # 195
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?

A. Create a Process Builder with Scheduled Actions.
B. Establish Case Assignment Rules.
C. Configure Case Escalation Rules.
D. Define Case Auto-Response Rules.

Answer: C

NEW QUESTION # 196
The support team at Cloud Kicks would like would like to implement Messaging to gather customer feedback and issues.
What are two places the messages can be routed to?
Choose 2 answers

A. Einstein Bots
B. Chatter Group
C. Web Chat
D. Call Center Agent

Answer: A,D

Explanation:
Einstein Bots and Call Center Agents are two places where the messages can be routed to. Einstein Bots are automated chat agents that can handle common customer requests, such as checking order status, resetting passwords, or updating information. Call Center Agents are human agents who can take over the conversation from Einstein Bots when more complex or personalized assistance is needed. Verified References: : Einstein Bots Overview : : Call Center Agents Overview

NEW QUESTION # 197
The support manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce admin has identified hundreds of cases that are closed but still owned by a queue.
Which solution should a consultant recommend?

A. Use Data Loader periodically to assign these cases to a default owner.
B. Create a case assignment rule to ensure cases are owned by a user when closed.
C. Create a case validation rule to ensure cases are owned by a user when closed.

Answer: C

Explanation:
To address the issue of closed cases still owned by a queue, implementing a case validation rule is the most effective solution. This rule can enforce that cases must be transferred to an individual user's ownership before they can be marked as closed. This ensures data accuracy in reports and helps in evaluating agent performance more reliably, as cases will correctly reflect their final ownership status.

NEW QUESTION # 198
......

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Glen West Glen West

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