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C-C4H56I-34 training materials: SAP Certified Application Associate - SAP Service Cloud Version 2 & C-C4H56I-34 guide torrent & SAP C-C4H56I-34 quiz

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.

Topic 2

Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.

Topic 3

Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.

Topic 4

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 5

User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.

>> New C-C4H56I-34 Test Answers <<

C-C4H56I-34 - Trustable New SAP Certified Application Associate - SAP Service Cloud Version 2 Test Answers

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. Any test tenant needs to be purchased separately.
B. The administrator must create an initial user in order to log in to the tenant for the first time.
C. The business settings will need to be activated for the tenant.
D. The customer will need to provision new tenants through SAP for Me.

Answer: C,D

Explanation:
* Option C is correct because the customer will need to provision new tenants through SAP for Me, which is a self-service portal that provides access to SAP products, services, and support12.
* Option D is correct because the business settings will need to be activated for the tenant, which enables the tenant to use the features and functions of SAP Service Cloud Version 23.
* Option A is incorrect because the administrator does not need to create an initial user in order to log in to the tenant for the first time. The initial user is created automatically by SAP and the credentials are sent to the customer via email3.
* Option B is incorrect because any test tenant does not need to be purchased separately. The customer can choose to purchase a test tenant along with the production tenant, or request a test tenant later through SAP for Me2. References =
* Defining the Scope - SAP Learning
* Solution Guide for SAP Service Cloud Version 2
* Version 2 Onboarding Guide for SAP Service Cloud
* Set Up Guide for SAP Service Cloud Version 2 - SAP Online Help

NEW QUESTION # 11
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Customer
B. Contract
C. Product
D. Installed base

Answer: A,C

Explanation:
To create a registered product in SAP Service Cloud Version 2, you need the following objects:
Product: This is the generic definition of the product that you want to register. It contains the basic information such as the name, description, category, and price of the product. You can create products in the Products work center, under the Products view.
Customer: This is the individual or organization that owns the registered product. It can be either an account or an individual customer. You can create customers in the Customers work center, under the Accounts or Individual Customers view.
The other objects are not mandatory for creating a registered product, but they can be used to provide additional information or functionality. For example:
Installed base: This is a collection of registered products that belong to the same customer and are located at the same site. It can be used to group and manage related registered products more easily. You can create installed bases in the Installed Base work center, under the Installed Base view.
Contract: This is an agreement between the customer and the service provider that defines the terms and conditions of the service delivery. It can be used to determine the service entitlements and pricing for the registered product. You can create contracts in the Contracts work center, under the Contracts view.
References =
Creating a Registered Product - SAP Learning, slide 3-4
Solution Guide for SAP Service Cloud Version 2, page 31-32

NEW QUESTION # 12
What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A. Business flow
B. Configure the relevant action
C. Mashup
D. Custom entity

Answer: B,C

Explanation:
You can use mashups and actions to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator. Mashups are web-based applications that combine data or functionality from different sources, such as SAP S/4HANA. Actions are predefined or custom operations that can be executed on business objects, such as opening an SAP S/4HANA transaction. To enable user access to an SAP S
/4HANA transaction, you need to create a mashup for the transaction URL and configure the relevant action to call the mashup. References = SAP Service Cloud Version 2 | SAP Help Portal, SAP Service Cloud Version 2 Integration Guides for SAP S/4HANA, SAP Service Cloud Version 2 Mashups, SAP Service Cloud Version 2 Actions

NEW QUESTION # 13
How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

A. Manually by performing a customer identification via Agent Desktop
B. Manually by navigating into the Customer Hub app from the menu
C. Automatically when there is an incoming phone call
D. Automatically when an incoming phone call from a known customer is accepted

Answer: A,D

NEW QUESTION # 14
You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Make sure an organizational node can only be set up with a replication process from the back end.
B. Make sure that each organizational unit can have only one function at a time.
C. Assign an employee to several organizational units.
D. Use the Reporting Line function for selection.

Answer: C,D

Explanation:
To set up an organizational structure for a new implementation, the following options are possible:
* Assign an employee to several organizational units. This is possible by using the Employee Assignment function in the Organizational Management work center. An employee can be assigned to multiple organizational units with different validity periods and functions. For example, an employee can be a sales representative in one unit and a service agent in another unit.
* Use the Reporting Line function for selection. This is possible by using the Reporting Line function in the Organizational Management work center. This function allows the administrator to select an organizational unit and display its reporting line, which shows the hierarchical relationship between the unit and its parent and child units. The administrator can also edit the reporting line by adding, removing, or changing the position of the units. References =
* Setting up an organizational structure - SAP Learning, section Assigning Employees to Organizational Units, slide 8-9
* Set Up Guide for SAP Service Cloud Version 2, section Organizational Structure, page 11-12

NEW QUESTION # 15
......

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Fred Gray Fred Gray

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