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CIS-CSM Test Online | Frenquent CIS-CSM Update

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ServiceNow CIS-CSM exam has 60 questions, and the time allotted to complete the test is 90 minutes. CIS-CSM exam covers key topics related to ServiceNow CSM implementation, including ServiceNow CSM fundamentals, customer service delivery, problem management, change management, and service level management. Passing the ServiceNow CIS-CSM exam requires a minimum score of 68%, ensuring that the implementation specialist has deep knowledge of ServiceNow CSM.

ServiceNow is a powerful cloud-based platform that offers a range of IT service management solutions for businesses. One of the most popular modules of ServiceNow is the Customer Service Management (CSM) module, which helps businesses provide exceptional customer service by streamlining their support processes. To help IT professionals demonstrate their expertise in implementing and managing the ServiceNow CSM module, ServiceNow offers the CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) certification exam.

ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist - Customer Service Management) Certification Exam is an industry-recognized certification that validates the knowledge and skills of professionals in customer service management using the ServiceNow platform. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is aimed at individuals who are interested in implementing ServiceNow’s customer service management solutions for their organization.

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
From a security perspective, scoping brings several benefits: (Choose two.)

A. Provides CSM teams the autonomy and control needed to configure and manage the CSM application, but not the CSM Service Portals
B. IT can manage and control the pace of the CSM teams because dependencies have been put in place
C. The scope holds the records and acts as a container for the desired Customer Service Management Applications
D. Improves instance security by limiting accessibility to other applications on the instance

Answer: C,D

NEW QUESTION # 69
________________ is a role for managing all of the cases in an account and any related child accounts.
Options are :

A. Partner administrator [sn_customerservice.partner_admin]
B. Consumer [sn_customerservice.consumer]
C. Partner [sn_customerservice.partner]
D. Customer administrator [sn_customerservice.customer_admin]
E. Customer [sn_customerservice.customer]
F. Customer case manager [sn_customerservice.customer_case_manager]

Answer: F

NEW QUESTION # 70
From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)

A. Customer Service Application
B. Account
C. Incident
D. Chat
E. Special Handling Note

Answer: A,B,D

NEW QUESTION # 71
Match the definitions for roles relationships.

Answer:

Explanation:

NEW QUESTION # 72
What is required to synchronize fields from a parent to a child case(s)?

A. Major Issue Management needs to be installed and certain properties enabled
B. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
C. No action required, this is a standard Customer Service Management feature
D. The role of sn_customerservice.customer_case_manager must be assigned

Answer: C

NEW QUESTION # 73
......

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