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EXIN CITM Exam Syllabus Topics:

Topic
Details

Topic 1

• IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.

Topic 2

• Service Management: This domain targets a Service Delivery Manager and focuses on managing IT services to ensure consistent and efficient delivery. It includes establishing service level agreements (SLAs), incident and problem management, continuous service improvement, and aligning IT services with business demands.

Topic 3

• Vendor Selection
• Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.

Topic 4

• Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.

EXIN EPI Certified Information Technology Manager Sample Questions (Q17-Q22):

NEW QUESTION # 17
Your organization considers a job rotation program. What is the main objective?

• A. Increase staff job satisfaction
• B. Support the long-term continuity of the organization
• C. Train staff on a range of activities common in daily operations
• D. Allow staff a diversity in their daily responsibilities

Answer: B

Explanation:
The main objective of ajob rotation programin anIT organizationis tosupport the long-term continuity of the organization(A). Job rotation ensures that multiple staff members are trained across various roles and tasks, reducing dependency on specific individuals and mitigating risks associated with staff turnover or absences. This approach enhances organizational resilience by creating a flexible, cross-trained workforce capable of maintaining operations, aligning withIT organizationprinciples for workforce planning and business continuity.
* Train staff on a range of activities (B):While training is a benefit, it is a means to achieve continuity, not the primary objective.
* Increase staff job satisfaction (C):Job satisfaction may be a secondary benefit, but it's not the main goal in an IT context.
* Allow staff a diversity in responsibilities (D):Diversity in tasks is a byproduct, not the primary focus, which is organizational continuity.
According tohuman resource managementframeworks, job rotation is a strategic tool for ensuring operational stability, particularly in IT environments where specialized skills are critical.
Reference:EPI CITM study guide, under IT Organization, likely discusses workforce planning and job rotation for continuity. Check sections on human resource management or organizational resilience.

NEW QUESTION # 18
The project brief/project charter is created. Which of the following is not part of it?

• A. Summary budget
• B. High-level risk
• C. Detailed planning
• D. Quality expectations

Answer: C

Explanation:
Theproject charter(or project brief) is a high-level document created during theinitiation phaseof a project, as defined byPMBOK(Project Management Body of Knowledge). It outlines the project's purpose, objectives, scope, and key elements but does not includedetailed planning(A), which occurs during the planning phase after the charter is approved. The charter typically includes:
* High-level risks (B):Identifies major risks to provide early awareness.
* Summary budget (C):Provides an initial cost estimate for approval.
* Quality expectations (D):Defines high-level quality requirements or standards.
Detailed planning, such as creating a detailed Work Breakdown Structure (WBS) or schedule, is part of the project management plan developed later, not the charter.
Reference:EPI CITM study guide, under Project Management, likely references PMBOK's project initiation processes, detailing the components of a project charter. Refer to sections on project initiation or project charter development.

NEW QUESTION # 19
From the list below, which activity is not considered to be an activity in the software development phase?

• A. Implementation
• B. Testing
• C. Documenting
• D. Code writing

Answer: A

Explanation:
In theSoftware Development Life Cycle (SDLC), thedevelopment phasetypically includescode writing(A), testing(B), anddocumenting(C) to build and verify the software.Implementation(D) is part of the deployment phase, where the software is installed and made operational in the production environment, not part of development.
Reference:EPI CITM study guide, under Application Management, likely covers SDLC phases, distinguishing development from implementation. Refer to sections on software development or application lifecycle management.

NEW QUESTION # 20
Before signing the contract with the proposed vendor, concerns have been raised over future price increases.
The internal business units, however, insist that the agreement with the vendor must take place as a result of the vendor evaluation process. What is the likely action to take?

• A. Sign the contract
• B. Include contractual terms
• C. Ignore the business units and change vendor
• D. Re-tender the project

Answer: B

Explanation:
Concerns about future price increases can be addressed byincluding contractual terms(B) in the agreement to limit or regulate price escalations (e.g., fixed pricing, escalation clauses, or review mechanisms). This approach balances the business units' insistence on proceeding with the selected vendor (based on a thorough evaluation) while mitigating financial risks. According tovendor management best practices, contracts should include clear terms to protect against unforeseen cost increases, ensuring alignment with business objectives.
* Ignore the business units and change vendor (A):Contradicts the evaluation process and business units' decision, risking misalignment.
* Sign the contract (C):Ignores the price increase concern, potentially exposing the organization to financial risk.
* Re-tender the project (D):Unnecessary, as the vendor was selected through evaluation; contractual terms can address the concern without restarting the process.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely discusses contract negotiation strategies, emphasizing risk mitigation through contractual terms. Check sections on vendor contracts or procurement.

NEW QUESTION # 21
During the system (application) development project, the customer wants to know how software will be maintained to assure that future functional requirements are incorporated. What type of system maintenance is the customer looking for?

• A. Preventive maintenance
• B. Adaptive maintenance
• C. Corrective maintenance
• D. Perfective maintenance

Answer: D

Explanation:
The customer's focus on incorporatingfuture functional requirementsindicates a need forperfective maintenance(B). Inapplication management, perfective maintenance involves enhancing software to add new features or improve functionality to meet evolving business needs, such as adding new modules or capabilities.
* Preventive maintenance (A):Focuses on preventing issues by optimizing performance or addressing potential problems, not adding new features.
* Corrective maintenance (C):Involves fixing bugs or errors, not incorporating new functionality.
* Adaptive maintenance (D):Adapts software to environmental changes (e.g., new operating systems), not specifically for new functional requirements.
Perfective maintenance aligns with theSDLC's maintenance phase, ensuring the software evolves to support future business requirements.
Reference:EPI CITM study guide, under Application Management, likely covers software maintenance types in the SDLC, emphasizing perfective maintenance for enhancements. Refer to sections on application lifecycle or maintenance strategies.

NEW QUESTION # 22
......

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