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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic
Details

Topic 1

Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

Topic 2

Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

Topic 3

Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

Topic 4

Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

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Free PDF Quiz SAP - C-C4H56I-34 - SAP Certified Application Associate - SAP Service Cloud Version 2 Unparalleled Valid Exam Answers

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q42-Q47):

NEW QUESTION # 42
Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

A. Installed base
B. Contract
C. Customer
D. Product

Answer: C,D

NEW QUESTION # 43
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A. It is not possible to change an existing Case Type, so deactivate it and create a new one.
B. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
C. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
D. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.

Answer: C

NEW QUESTION # 44
Which capability ensures service agents send e-mail responses with the correct corporate branding?

A. E-mail templates
B. Determination rules
C. Workflow rules
D. Autoflow

Answer: A

Explanation:
E-mail templates are used to define the fixed content (such as subject or disclaimer) andvariable parts (such as the form of address) of the email responses that service agents send to customers. E-mail templates can also be customized to include the corporate branding, such as logos, colors, fonts, and signatures, according to the needs of the service organization. E-mail templates can be created and maintained using the Configuring Email app in SAP Service Cloud Version 2. References = Configuring Email - SAP Learning, Maintain Email Templates | SAP Help Portal, Configuring Email Templates - SAP Customer Data Cloud, Configuring Email Templates | SAP Help Portal

NEW QUESTION # 45
Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.

A. Cases by SLA
B. Cases by Source/Channel
C. Cases by Priority
D. Cases by Category
E. Cases by Service Team

Answer: B,C,D

NEW QUESTION # 46
You want to assign a value to a specific field based on another field value calculation. Which of the Can you create the following to enable the field calculation?

A. A determination
B. A workflow
C. A page layout
D. An autoflow

Answer: A

NEW QUESTION # 47
......

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