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SAP C_TS470_2412 考試大綱：

主題
簡介

主題 1

• Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

主題 2

• Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.

主題 3

• Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.

主題 4

• Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.

最新的 SAP Certified Associate C_TS470_2412 免費考試真題 (Q13-Q18):

問題 #13
How do you create billing document requests (BDRs) for service contracts?

• A. Generate BDRs via Manage Billing Document Requests
• B. Generate BDRs via report
• C. Create BDRs as follow-up documents
• D. Create BDRs in the Create Billing Document Requests app

答案：C

解題說明：
In SAP S/4HANA Cloud Private Edition, Service, billing document requests (BDRs) are intermediate documents used to prepare billing data from service transactions (e.g., service contracts, service orders) before generating final billing documents like invoices. For service contracts (scope item 3MO - Service Contract Management), BDRs are created as part of the billing process to handle periodic or value-based billing. Let's evaluate each option based on the standard process:
* A. Generate BDRs via report: While reports (e.g., custom ABAP reports or transaction VF04 for billing due list in on-premise systems) can be used to trigger billing in some scenarios, this is not the standard method for service contracts in SAP S/4HANA Cloud Private Edition. The service contract billing process relies on automated or app-based mechanisms rather than standalone reports. No specific standard report is documented for generating BDRs directly from service contracts.
* B. Create BDRs in the Create Billing Document Requests app: There is no standard SAP Fiori app named "Create Billing Document Requests" in SAP S/4HANA Cloud Private Edition. The closest related app is"Create Billing Documents"(Fiori App ID F0796), but this app is used to generate final billing documents (e.g., invoices) from existing BDRs, not to create BDRs themselves. BDR creation happens upstream in the process, not via a dedicated creation app.
* C. Create BDRs as follow-up documents: This is the correct method. In the standard service contract process, BDRs are created automatically asfollow-up documentsfrom the service contract based on the billing plan assigned to the contract items. The billing plan (e.g., periodic or milestone-based) defines when billing events occur, and the system generates BDRs (transaction type typically F2 or a custom type) when the billing date is reached. This process is triggered via the"Release for Billing"action in the"Manage Service Contracts"app (Fiori App ID Fiori App F2178) or through background jobs (e.
g., job template "Service Contract Billing"). Once released, the BDRs are available for further processing into invoices, making this the standard and documented approach.
* D. Generate BDRs via Manage Billing Document Requests: The"Manage Billing Document Requests"app (Fiori App ID F2179) is used to monitor, edit, and release existing BDRs for billing, not to generate them initially. This app allows users to review and correct BDRs before they are converted into final billing documents, but the creation of BDRs happens earlier in the process as follow-ups from the service contract, not within this app.
The creation of BDRs as follow-up documents aligns with SAP's service contract billing workflow, where the billing plan drives the generation of BDRs automatically or semi-automatically upon release. This process is tightly integrated with the service contract's configuration (e.g., billing plan type, item category settings) and ensures accurate billing for recurring or value/quantity-based services.
Extract from SAP Documentation: "Billing document requests (BDRs) for service contracts are created as follow-up documents based on the billing plan, triggered by the release action in theManage Service Contracts app or via scheduled billing jobs." (SAP Help Portal,Service Contract Management - Billing Process, SAP S
/4HANA Cloud Private Edition).

問題 #14
What is the purpose of creating maintenance planner groups?

• A. Mapping a group of persons planning maintenance capacities
• B. Mapping a group of persons performing maintenance work
• C. Mapping a group of persons creating maintenance task lists
• D. Mapping a group of persons planning maintenance activities for technical assets

答案：D

解題說明：
Maintenance planner groups in SAP S/4HANA Service (and Plant Maintenance):
* Mapping a group of persons planning maintenance activities for technical assets: Planner groups (e.
g., defined in transaction IP02) organize planners responsible for scheduling and managing maintenance plans and orders for technical objects.
* Performing maintenance work: Handled by work centers, not planner groups.
* Creating task lists: A design task, not the planner group's role.
* Planning capacities: Managed via capacity planning, not planner groups.This is part of maintenance planning setup."Maintenance planner groups map persons responsible for planning maintenance activities for technical assets." (SAP Help Portal, Maintenance Planning).

問題 #15
For which objects can you define measuring points? Note: There are 2 correct answers to this question.

• A. Material
• B. Serial numbers
• C. Functional locations
• D. Pieces of equipment

答案：C,D

解題說明：
In SAP S/4HANA Cloud Private Edition, Service,measuring pointsare used to record quantitative or qualitative data (e.g., temperature, mileage) for technical objects to monitor their condition or performance.
The correct answers are:
* Functional locations (A):Measuring points can be defined for functional locations to track conditions at specific sites or areas within a plant.
* Pieces of equipment (C):Measuring points are commonly assigned to equipment to monitor operational parameters, supporting preventive maintenance.
* Serial numbers (B):Serial numbers identify individual instances of materials but are not technical objects themselves; measuring points are not directly assigned to them.
* Material (D):Materials represent stock items or products, not technical objects, so measuring points are not applicable.
"Measuring points can be created for functional locations and pieces of equipment to capture measurement data, enabling condition-based maintenance strategies."

問題 #16
What does the repair order status "Released" mean?

• A. This is the initial status of all repair orders
• B. The repair object is ready to be scheduled for repair
• C. The repair object has been sent back to the customer
• D. The repair object has been scheduled for repair

答案：B

解題說明：
In anin-house repair process, the repair order status "Released" (e.g., REPO transaction type) has a specific meaning:D. Let's dive in.
Released Status:
"Released" (system status REL) means the repair order is approved andready to be scheduled for repair. It's a preparatory step, allowing planning (e.g., resource allocation) before execution begins.
Why Not the Others?
* A:Scheduling happens after release, not indicated by it.
* B:Initial status is "Created" (CRTD), not "Released."
* C:Return to customer is a later status (e.g., "Completed").
Flow:
Created # Released (ready to schedule) # In Process # Completed.
"The 'Released' status indicates the repair object is ready to be scheduled for repair."

問題 #17
Which business process requires serial numbers?

• A. Tracking the warranty of a technical object
• B. Installing and dismantling pieces of equipment
• C. Tracking material items as pieces of equipment
• D. Creating a service order for an on-site service process

答案：C

解題說明：
Serial numbers in SAP S/4HANA Cloud Private Edition, Service are used to uniquely identify individual items, particularly in equipment and material tracking:
* Tracking material items as pieces of equipment: This process requires serial numbers to monitor specific material items (e.g., spare parts or assets) as equipment throughout their lifecycle, including repairs or replacements. This is common in in-house repair or field service scenarios where serialized items are managed.
* Installing and dismantling pieces of equipment: While equipment may have serial numbers, the process itself doesn't inherently require them unless specified.
* Creating a service order for an on-site service process: Serial numbers may be referenced but are not a requirement for the process.
* Tracking the warranty of a technical object: Warranties can be tracked without serial numbers, though they may be used optionally.This aligns with SAP's equipment management and logistics integration."Serial numbers are required to track material items as pieces of equipment in service and repair processes." (SAP Help Portal, Equipment Management).

問題 #18
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