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Practice CIS-CSM Exams - CIS-CSM Latest Exam Labs

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q17-Q22):

NEW QUESTION # 17
Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

A. Case Spotlight
B. Case Analytics
C. Case Digest
D. Case Performance

Answer: A

NEW QUESTION # 18
To which entities can Special Handling Notes be applied out of the box?

A. Sold Product
B. Entitlement
C. Consumer

Answer: C

NEW QUESTION # 19
What are the Forum User Types? (Choose three.)

A. Admin
B. Custom
C. Public
D. Moderator
E. Registered

Answer: C,D,E

Explanation:
Reference:
customer-communities/concept/communities-permissions.html

NEW QUESTION # 20
Special Handling Notes can apply to which one of the following based on specific attributes?

A. VIP
B. Contact
C. Domain
D. Holiday

Answer: B

Explanation:
https://killexams.com/demo-download/Servicenow-CIS-CSM

NEW QUESTION # 21
Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

A. Special handing notes
B. Lookup and verify
C. Related search
D. Agent assist

Answer: B,D

NEW QUESTION # 22
......

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Chris Taylor Chris Taylor

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