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Another version of EXIN EPI Certified Information Technology Manager (CITM) practice exams is also available at Exam-Killer and that is web-based. It has all specifications we have discussed above in the section of the EXIN CITM desktop practice test software. But the only difference is that this web-based CITM practice exam software works online and needs no software installation. Furthermore, this CITM Practice Exam is supported by both Windows and iOS, Android, Mac, and Linux. Since it is the web-based CITM practice exam, you can take it from Opera, Chrome, Safari, Firefox, or any other popular browser.

EXIN CITM Exam Syllabus Topics:

Topic
Details

Topic 1

Information Security Management: This section targets an Information Security Manager and focuses on protecting information assets from threats. It covers policy development, security controls implementation, incident response, data protection, and compliance with legal and regulatory requirements to maintain confidentiality, integrity, and availability.

Topic 2

IT Strategy: This section of the exam measures the skills of an IT Strategy Manager and covers the development and alignment of IT strategy with business objectives. It emphasizes creating strategic plans to support organizational goals, understanding emerging technologies, and ensuring that IT investments contribute to competitive advantage and operational efficiency.

Topic 3

Project Management: This domain is aimed at an IT Project Manager and encompasses planning, executing, and controlling IT projects. It includes managing scope, time, cost, quality, and risks, applying project methodologies, engaging stakeholders, and delivering projects that meet business requirements.

Topic 4

Vendor Selection
Management: This section measures the expertise of a Vendor Manager and covers the process of selecting and managing third-party providers. It addresses evaluating vendor capabilities, negotiating contracts, monitoring performance, and maintaining productive relationships to ensure service quality and value.

Topic 5

Business Continuity Management: This section measures the skills of a Business Continuity Manager and covers planning and implementing strategies to ensure IT availability and resilience during disruptions. It includes risk assessment, disaster recovery planning, backup procedures, and testing to minimize business impact.

Topic 6

IT Organization: This domain targets an IT Operations Manager and focuses on the design and management of IT organizational structures. It includes defining roles and responsibilities, establishing governance frameworks, managing resources effectively, and fostering collaboration to support IT service delivery and business needs.

Topic 7

Application Management: This section of the exam evaluates an Application Manager’s skills in overseeing the lifecycle of IT applications. It covers application development support, maintenance, upgrades, user support, and ensuring that applications meet functional and performance standards aligned with business needs.

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EXIN EPI Certified Information Technology Manager Sample Questions (Q28-Q33):

NEW QUESTION # 28
During Post Implementation Review (PIR) of changes, it is lately concluded that an unusual high number of changes failed to meet their objectives. What is the most likely cause of this?

A. Insufficient resources for change implementation
B. Lack of effort in assessing and evaluating change requests
C. Change Advisory Board (CAB) meetings are not taking place
D. Insufficient budget allocation

Answer: B

Explanation:
A high failure rate of changes duringPost Implementation Review (PIR)inITIL's change management process suggests a deficiency in theassessment and evaluation of change requests(A). Proper assessment involves analyzing risks, impacts, and feasibility before approving changes. If this step is inadequate (e.g., overlooking conflicts or underestimating impacts), changes are more likely to fail, as they may not align with objectives or be poorly planned.
* Insufficient resources (B):May cause delays but is less directly tied to failed objectives compared to poor assessment.
* CAB meetings not taking place (C):The CAB reviews changes, but the scenario doesn't indicate meetings are absent; poor assessment can occur even with CAB involvement.
* Insufficient budget (D):May limit implementation but is less likely the primary cause of failed objectives.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's change management process, emphasizing the importance of change assessment. Check sections on change management or PIR.

NEW QUESTION # 29
Your organization considers a job rotation program. What is the main objective?

A. Support the long-term continuity of the organization
B. Allow staff a diversity in their daily responsibilities
C. Increase staff job satisfaction
D. Train staff on a range of activities common in daily operations

Answer: A

Explanation:
The main objective of ajob rotation programin anIT organizationis tosupport the long-term continuity of the organization(A). Job rotation ensures that multiple staff members are trained across various roles and tasks, reducing dependency on specific individuals and mitigating risks associated with staff turnover or absences. This approach enhances organizational resilience by creating a flexible, cross-trained workforce capable of maintaining operations, aligning withIT organizationprinciples for workforce planning and business continuity.
* Train staff on a range of activities (B):While training is a benefit, it is a means to achieve continuity, not the primary objective.
* Increase staff job satisfaction (C):Job satisfaction may be a secondary benefit, but it's not the main goal in an IT context.
* Allow staff a diversity in responsibilities (D):Diversity in tasks is a byproduct, not the primary focus, which is organizational continuity.
According tohuman resource managementframeworks, job rotation is a strategic tool for ensuring operational stability, particularly in IT environments where specialized skills are critical.
Reference:EPI CITM study guide, under IT Organization, likely discusses workforce planning and job rotation for continuity. Check sections on human resource management or organizational resilience.

NEW QUESTION # 30
For one of the mission-critical applications in a financial institution, data must be made instantly available at two locations. Which replication mode do you recommend?

A. Instant replication
B. Semi-synchronous replication
C. Asynchronous replication
D. Synchronous replication

Answer: D

Explanation:
For amission-critical applicationin a financial institution requiring data to beinstantly available at two locations,synchronous replication(B) is recommended. Synchronous replication ensures that data is written to both the primary and secondary locations simultaneously, guaranteeing no data loss and immediate availability at both sites. This is critical for financial applications where data integrity and zero recovery point objective (RPO) are essential, as perbusiness continuityanddisaster recoveryframeworks likeISO 22301.
* Instant replication (A):Not a standard term in replication strategies; likely a distractor.
* Asynchronous replication (C):Data is replicated with a delay, risking data loss in case of failure, unsuitable for instant availability.
* Semi-synchronous replication (D):A compromise where the primary site continues after the secondary acknowledges receipt, but it may not guarantee instant availability.
Synchronous replication ensures real-time data consistency, critical for financial systems.
Reference:EPI CITM study guide, under Business Continuity Management, likely discusses data replication strategies for disaster recovery. Check sections on disaster recovery planning or data availability.

NEW QUESTION # 31
In vendor selection, what is the most important reason for a reference check?

A. To identify customers not mentioned on the reference list
B. To obtain financial information for vendor negotiation
C. To independently verify and validate a vendor's claim
D. To verify products by other customers

Answer: C

Explanation:
The most important reason for areference checkinvendor selectionis toindependently verify and validate a vendor's claim(A). Reference checks involve contacting the vendor's previous or current clients to confirm claims about performance, reliability, and service quality, ensuring the vendor can meet contractual obligations. This aligns withvendor management best practicesto mitigate risks by validating vendor credibility.
* Verify products by other customers (B):Too narrow; reference checks focus on overall performance, not just products.
* Obtain financial information (C):Financial data is obtained through financial due diligence, not reference checks.
* Identify customers not mentioned (D):Not a primary goal; the focus is on validating provided references.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers due diligence processes, emphasizing reference checks for validation. Check sections on vendor evaluation or due diligence.

NEW QUESTION # 32
As part of the business continuity plan preparations, management wants a site arrangement to facilitate a desk for the workers. Which site do you recommend?

A. Hot site
B. Mobile site
C. Cold site
D. Warm site

Answer: A

Explanation:
For abusiness continuity planrequiring a site to facilitate desks for workers, ahot site(A) is recommended. A hot site is a fully equipped, operational facility with real-time data replication, allowing immediate resumption of operations with minimal downtime. According toISO 22301, hot sites are ideal for critical operations requiring desks, IT infrastructure, and immediate availability for workers to continue business processes post- disaster.
* Cold site (B):A basic facility with minimal equipment, requiring significant setup time, unsuitable for immediate worker use.
* Warm site (C):Partially equipped with some infrastructure but not fully operational, requiring setup time.
* Mobile site (D):A temporary, portable solution, less suitable for sustained operations compared to a hot site.
Reference:EPI CITM study guide, under Business Continuity Management, likely discusses recovery site types, emphasizing hot sites for immediate continuity. Check sections on disaster recovery or recovery sites.

NEW QUESTION # 33
......

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Carl Miller Carl Miller

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